Requiring Tidal account, which I have never had

Answered

Jesse Lehn

• October 19, 2023 17:04

None of my services are working at all because it is requiring a tidal account, which I do not have.  That said, Tidal does not even show up as an option for music services.  None of my systems will work at all right now, in fact as I try and activate each one it disappears from my list.  

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• Official comment

  

  Seppi Evans

  Hi-Res

  • October 19, 2023 19:04

  Power off your Bluesound devices and your Router, turn the Router back on and wait until it’s fully working. At this point turn your Bluesound devices back on again and try and add a Music Service.
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  Seppi Evans

  Hi-Res

  • October 19, 2023 17:11

  Hi Jesse, to use Tidal on BluOS you do need a paid subscription with login credentials.

  Power off your Bluesound devices and your Router, turn the Router back on and wait until it’s fully working. At this point turn your Bluesound devices back on again and try and add a Music Service.

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  Jesse Lehn

  • October 19, 2023 19:01

  I am not interested in using Tidal.  It is requiring it of me though since the upgrade.  

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  Jesse Lehn

  • October 19, 2023 19:23

  It states:

  Player notification

  Authorization no longer valid.  Please log into your TIDAL account again.  

  To be clear.  I do not have a TIDAL account and am not interested in acquiring one.  When this message happens, my device disappears from my list of players.  As it currently stands, I am not able to use any device because of this issue.  This started once I upgraded all devices to the new update.  I have rebooted the router and it has had no impact.

   

   

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  Seppi Evans

  Hi-Res

  • October 19, 2023 19:27

  Did you reboot you Bluesound device? or better still remove power for 10 minutes.

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  Jesse Lehn

  • October 19, 2023 19:49

  I have several.  

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  Seppi Evans

  Hi-Res

  • October 19, 2023 20:16
  • Edited

  From the settings menu…Send Support Request. This way the logs will get send to Bluesound to investigate your issue.

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  Jesse Lehn

  • October 19, 2023 20:18

  The problem persists.

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  Jesse Lehn

  • October 19, 2023 20:20

  I am unable to get there.  I just have a spinning wheel, it is not connecting to my players.

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  Seppi Evans

  Hi-Res

  • October 19, 2023 20:24

  Bottom right hand side of this very web page is a blue floating Support button, click on it for help.

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  Tony W.

  Product Support Manager

  • October 19, 2023 20:26

  Hi Jesse

  I hear you have an OPEN request with our Support Crew. Barvin K. will be reaching out to you.

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  Jesse Lehn

  • October 19, 2023 20:37

  It stopped spinning (but still no music) and allowed me to send.  Should be there.

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  Jesse Lehn

  • October 19, 2023 21:41

  I received a support call and rebooted the app.  All seems to n=be working again.  Thank you.  

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