Requiring Tidal account, which I have never had

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8 comments

  • Jesse Lehn

    I am not interested in using Tidal.  It is requiring it of me though since the upgrade.  

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  • Jesse Lehn

    It states:

    Player notification

    Authorization no longer valid.  Please log into your TIDAL account again.  

    To be clear.  I do not have a TIDAL account and am not interested in acquiring one.  When this message happens, my device disappears from my list of players.  As it currently stands, I am not able to use any device because of this issue.  This started once I upgraded all devices to the new update.  I have rebooted the router and it has had no impact.

     

     

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  • Jesse Lehn

    I have several.  

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  • Jesse Lehn

    The problem persists.

    0
  • Jesse Lehn

    I am unable to get there.  I just have a spinning wheel, it is not connecting to my players.

    0
  • Tony W.
    Product Support Manager

    Hi Jesse

    I hear you have an OPEN request with our Support Crew. Barvin K. will be reaching out to you.

    1
  • Jesse Lehn

    It stopped spinning (but still no music) and allowed me to send.  Should be there.

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  • Jesse Lehn

    I received a support call and rebooted the app.  All seems to n=be working again.  Thank you.  

    1

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