Updated Node and app - lost access to Amazon Music

Answered

Davywhizz

• October 18, 2023 17:59

Not a great start! Both my Nodes were updated yesterday and 24 hours later I was able to upgrade the app. I'm now unable to access Amazon Music HD, currently my only streaming service.I'm asked to add a service, then log-in. Every time I get an error message, "content could not be loaded".

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• Official comment

  

  Tony W.

  Product Support Manager

  • October 18, 2023 18:34

  Hi Davywhizz

  We have passed the 24 hour mark without major issue so Google Play has removed throttling on major App deliveries - you should find it now.

  Glad you got Amazon figured out - our QA Team is however reviewing your feedback.
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  Davywhizz

  • October 18, 2023 18:28
  • Edited

  Update: I managed to log in to Amazon Music via Bluos (4.0.2) on a Fire tablet, which doesn't yet seem to have the updated app available so I was using the old interface. I can now access Amazon Music on my phone, which has the updated android app. As far as I know, I'd still be locked out if I only had the phone.

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  Davywhizz

  • October 18, 2023 19:11

  To be clear - I accessed Amazon only by using an older version of the Bluos app on a different device. I had failed multiple times to add Amazon in the updated Android phone app. I don't believe anything has been figured out. Hopefully the QA team can do that.

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  Tony W.

  Product Support Manager

  • October 18, 2023 19:42

  Once it's added, it should be added for all/both...

  Do you mind sending us an updated log? Select Settings, Send Support Request from the Home Tab and one of our Support Crew will reach out directly via e-mail.

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  Davywhizz

  • October 19, 2023 09:52

  Thank you Tony. I've sent a log.

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  Kyle patterson

  • November 19, 2023 20:08

  I am having exactly the same issue using the android app. It's driving me nuts!

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