Problem with scrollbar in Library BlueOS 4.0

Answered
Igor Jeremijev

When in the library, no matter if I'm scrolling through artists, albums, etc. When the scroll slider is in the topmost position, it doesn't work. It shows on the screen but you can't select the thing. When it's past the header it starts working as expected with letters and everything.

Since I use my phone with gestures I thought that it must be causing the problem, but switching to buttons doesn't solve it. It behaves the same.

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Comments

9 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Igor,

    I have tested this with my iPhone 13 Mini IOS 17.0.3. Although admittedly at first, I had a hard time doing it but once I figured it out, I was able to do it repeatedly with no issues.

    If your iPhone has haptic feedback enabled, you should feel a little vibration when you use the scroll bar. You may have to touch and hold the scroll bar to get it working.

    Rest assured that I will forward your feedback to our quality assurance and development team for deeper review.

    Thanks for #LivingHiFi


  • Igor Jeremijev

    I don't know how this ended in the iPhone section. I was convinced I was writing in the Android section.

    So, this is on Android 13. Maybe this got something to do with the resolution of the screen. Mine is 1080 x 2400. It is Motorola Edge 30 pro.

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  • Tony W.
    Product Support Manager

    Whoops - my bad - I read iOS and re-filed it is back under Android

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  • Steve Grainger
    • Edited

    Came here to note the same thing - I find it very hard to use the scroller, especially when at the top most position it's too thin and I can't drag it at all.

    Mark - what's the trick / how did you "figure it out"? 

    Is it possible to widen it in some way so it's easier to use? Odd it's an issue now when it worked well before.

    Thanks

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  • Igor Jeremijev

    I've listened to all the Artists and Albums that start with letter A since the update, so I kindly beg of you to resolve this issue on Android ;)

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  • Alain DW
    Lossless

    And while you're at it, please make the scrollbars just a bit wider. Please!

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  • Igor Jeremijev

    I'm now on Android app 4.0.3 Build 2825.

    Still have the same problem. When the scroll handle/slider is in this position, I can't use it. Only when I manually (as swiping up with my thumb couple of tens of times) scroll past the Sort by selector can I use the scroll slider with the letters and all.

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  • Tony W.
    Product Support Manager

    Hi Igor

    We have been releasing App updates as quickly as we can as they become resolved. In speaking with our team here, this one is still on the list. We do hope to resolve it soon...

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  • Tony Ryan

    Although a new update of the Andoid BluOs app was released just a week ago (21 December 2023), the Android scrolling issue still remains. This is actually a real issue when I have to 'swipe' all the way to 'C' before the blue scoller can be grabbed. My Vault library has around 5000 classical albums listed alphabetically by composer. I have 385 albums in the 'A's and 'B's alone, which means scrolling down 193 pairs of album covers before I can grab the scroller. 

    Please fix this.

    Many thanks

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