Comments

12 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Jakob

    Both the App and Players must be updated. IN the App, Select Help, Check for Update to upgrade your Players if they do not prompt.

  • Jakob Gooijer

    Thanks for responding.
    That's what I did. First in the Help section-> update . Then after the update you can see in diagnostics the new update is 4.0.2 .
    In the Play store there no update available.
    What did I wrong?

    2
  • Soundchasr
    • Edited

    It doesn't appear to be available.

    Edit: My NAD M10v2 says it's on 4.02.   However the app is not available. 

    1
  • Soundchasr

    Just heard from support. Not completely rolled out yet.

    1
  • Jakob Gooijer

    Ah , that's the problem. Thanks !

    0
  • Joan Rodenbaugh

    How to add a service to the drop down list while in Favorites. All I see is Qobuz, TuneIn and Tidal. Where is Amazon Music and Spotify and others? Seems no way to add them to the drop down list.

    0
  • Tony W.
    Product Support Manager

    Hi Joan

    From the bottom navigation drawer, select the Music Tab. Next to Music Services press Manage to log in or log out of a Service.

    0
  • Joan Rodenbaugh

    Yes that's not what I mean. How do I add services to the drop-down list in the favorites menu to switch between services quickly. I'm already logged into the services that I subscribe to. There's a drop-down menu that has a list of your services when you hit the favorites button on the bottom of the screen. That's the one I want to add all of my subscribe services to for quick changing.

    0
  • Tony W.
    Product Support Manager

    From the Favourites page - click on the service in the top right to switch.

    Here's a Help Centre Article covering details on how the Favourites Page works; https://support.bluos.net/hc/en-us/articles/17720338516503-Navigating-the-Favorites-tab-screen-in-BluOS-4-0

    0
  • Joan Rodenbaugh

    Thank you but clicking on that list only brings up 3 services and I want to add two more music services to that quick pick list. The linked articles only say how to make tracks or albums favorites, not how to add a music service to the drop down list.

    0
  • Tony W.
    Product Support Manager

    Hi Joan

    We are having a hard time replicating that - I have escalated your feedback to one of our Support Crew Members for a little more 1:1 troubleshooting. They will be in touch via e-mail but admittedly we may be a little delayed due to a high volume of requests right now.

    Thanks for your patience.

    -1
  • Joan Rodenbaugh

    Thank you. What I've learned after playing around with this is that in order to get a service to show up in that drop-down list the service has to have an actual favorites category in it's native app that's populated.
    Amazon and Spotify do not work that way. But Qobuz, My USB Library and tunein have favorite categories. Not sure about Tidal since I don't subscribe to Tidal.

    1

Please sign in to leave a comment.

Didn't find what you were looking for?

New post