What is your experience when creating request from bluesound?

b s

• October 02, 2023 15:24

What is your experience when creating support request from blue sound? The worst support I ever had!!! I informed bluesound of a bug with issue with poping sound with the subwoofer. The service center also had this issue with their setup. Then bluesound told me they are able to replicate the issue and asked me to wait for bug fix and they do not know whether it will be fix or when. And they marked the case as solved. I told them as the bug still persist it should be not be classified as solved until it is really solved. Then they block the case with no further comment. Basically they will classify the case as solved as long as they replied to you. It doesnt matter the issue was solved or not.

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• Official comment

  

  Tony W.

  Product Support Manager

  • October 02, 2023 15:49

  Hello Mr. Soon

  Thank you for your feedback, I am investigating your case now but it does seem to have some irregular activity resulting in your account being flagged as a possible intrusion. I apolgise for the inconvenience.

  In the meantime, look for an e-mail from our team directly and offline in the coming day or so.

  Thanks for your patience and understanding.

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