Vault 2i Rejects Discs

Answered

Dave

• September 28, 2023 17:30

After +/-200 CD's, the 2 month old Vault accepts the disc, then there are multiple "clunking" sounds (as if the laser head is trying to get in position). After 20-30 seconds the disc is ejected.

This has happened with every CD recently, and all CD's play normally on a regular player. Tried a factory reset as described in the manual, but the "Play/Pause" button does not seem to light up in the manner described.

The unit has not been moved except to get the serial number off the bottom.

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• Official comment

  

  Seppi Evans

  Hi-Res

  • September 28, 2023 20:14

  Best to log a support ticket, after the next disc insertion / ejection use the BluOS App and select Help…Send Support Request.
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  Dave

  • October 04, 2023 15:20

  Have done that multiple times. Same fault continues. Even attached an audio file of the malfunction to an email to Bluesound support. They are running me around with a "Network Issue". This is likely mechanical, and I pais some good money for this product to crap out in less than 2 months.

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  Seppi Evans

  Hi-Res

  • October 04, 2023 17:07

  Hi Dave, this a community forum so you’re best to continue working with support, I suppose if the Vault cannot access the Internet correctly then it would not return the CD’s metadata and cause issues?

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  Dave

  • October 04, 2023 18:05

  I am working with them, as the lag between responses allows. I am also aware this is a community forum, and was hoping to hear from others with same or similar issues.

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