Vault 2i Rejects Discs

Answered

Dave

• September 28, 2023 17:30

After +/-200 CD's, the 2 month old Vault accepts the disc, then there are multiple "clunking" sounds (as if the laser head is trying to get in position). After 20-30 seconds the disc is ejected.

This has happened with every CD recently, and all CD's play normally on a regular player. Tried a factory reset as described in the manual, but the "Play/Pause" button does not seem to light up in the manner described.

The unit has not been moved except to get the serial number off the bottom.

0

• 

  Dave

  • October 04, 2023 15:20

  Have done that multiple times. Same fault continues. Even attached an audio file of the malfunction to an email to Bluesound support. They are running me around with a "Network Issue". This is likely mechanical, and I pais some good money for this product to crap out in less than 2 months.

  0
• 

  Dave

  • October 04, 2023 18:05

  I am working with them, as the lag between responses allows. I am also aware this is a community forum, and was hoping to hear from others with same or similar issues.

  0

Please sign in to leave a comment.