Powernode keeps loosing optical signal

Answered

Fredrik J

• September 08, 2023 07:09

Since a couple of weeks now my Powernode have had issues with the optical input from my TV. After a few minutes the sound disappears when having the optical input chosen. Only way of getting it back is by pressing "Play/Paus" two times. But after a couple of minutes the sound is lost again. 

Im wondering if this could be related to a software update, anyone else having the same issue?

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• Official comment

  

  Tony W.

  Product Support Manager

  • December 16, 2023 20:08
  • Edited

  Hi Marcus and Fredrik

  If this is an older model POWERNODE 2 (circa 2015-2018)... this was in fact a low level software error and resolved in the current BluOS 4.2.6.
• 

  Seppi Evans

  Hi-Res

  • September 08, 2023 08:48

  There have been no recent updates on Bluesound but it’s possible your TV had a firmware update. Unplugging / plugging back in the optical lead at both ends to make sure it’s fully seated is a good starting point.

  After the next sound drop out use the BluOS App and select Help…Send Support Request. This way Bluesound will get a copy of the logs.

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  Fredrik J

  • September 08, 2023 09:21

  Thanks, its possible that i updated the unit long after the update was sent out.

  Ive tried unplugging the optical cable, ive tried factory resetting the Powernode and the TV hasnt had a firmware update for very long now. But i will submit the log.

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  Marcus Uussalu

  • December 09, 2023 10:05

  I have the same problem, it started appearing around the same time as your and I also suspect a bugning the powernode Firmware. Super annoying sometimes the sound disappears all the time and sometimes never.

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