Blues cannot find files
Answered
Since I changed from PC to a Mac, the Bluos app says "cannot find files - no such file exists" whenever I choose something from my library (ripped from CDs using the Vault). The album/song information, artwork and metadata shows up correctly on the app, and I can stream from Tidal with no problem. The Vault and all its Flac files show up as a network share on the Mac, so the wifi connection is fine. I only use the Mac as backup anyway, and use the vault storage itself to play from, so the Mac is irrelevant surely? I've not found any similar problems on the community or Bluesound help pages.
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Official comment
Hi Jeremy, do you have any issues using the BluOS app on a phone or tablet or is it just the Mac?
If nothing works then using the BluOS app select Diagnostics… Rebuild Index and see if this helps. If not then power off the Vault and your Router, then turn the Router back on and wait five mins, now turn the Vault back on again.
If still having issues using the BluOS App select Help… Send Support Request.
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What is the status of your firewall?
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Inactive. but I don't see why that matters, as the music files are in the vault, surely.
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ah, but my bt firewall is set for connection blocking, though not app blocking
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The problem is ONLY with phone and tablet, or was! I could see all the songs and files on the Mac, and they would play fine, And it recognised the Vault fine as a network location. I followed a suggestion from the support team to reindex everything, whereupon the entire library disappeared and the Mac no longer recognises the Vault and things seem to be ten times worse.
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BT router, look to see when the firmware was updated, probably settings have changed.
EDIT
if not done so, reboot the Homehub and the Vault as above.
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Done that. In any event the router and wifi continues to work fine using the Bluos app on my phone and iPad, otherwise it wouldn't play streamed music from Tidal, which it happily does.
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Temporarily turn off 5Ghz on the router as a test.
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Sorry...... not sure what that means
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Best to continue working with support then who can dial into your network if needed.
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Ok thanks for your advice anyway.
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