Blues cannot find files

Answered

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11 comments

  • Official comment
    Seppi Evans
    Hi-Res

    Hi Jeremy, do you have any issues using the BluOS app on a phone or tablet or is it just the Mac?

    If nothing works then using the BluOS app select Diagnostics… Rebuild Index and see if this helps. If not then power off the Vault and your Router, then turn the Router back on and wait five mins, now turn the Vault back on again.

    If still having issues using the BluOS App select Help… Send Support Request.

  • Alain DW
    Lossless

    What is the status of your firewall?

    0
  • Jeremy Scroxton

    Inactive.  but I don't see why that matters, as the music files are in the vault, surely.

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  • Jeremy Scroxton

    ah, but my bt firewall is set for connection blocking, though not app blocking

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  • Jeremy Scroxton

    The problem is ONLY with phone and tablet, or was! I could see all the songs and files on the Mac, and they would play fine, And it recognised the Vault fine as a network location. I followed a suggestion from the support team to reindex everything, whereupon the entire library disappeared and the Mac no longer recognises the Vault and things seem to be ten times worse.

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  • Seppi Evans
    Hi-Res

    BT router, look to see when the firmware was updated, probably settings have changed.

    EDIT

    if not done so, reboot the Homehub and the Vault as above.

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  • Jeremy Scroxton

    Done that. In any event the router and wifi continues to work fine using the Bluos app on my phone and iPad, otherwise it wouldn't play streamed music from Tidal, which it happily does.

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  • Seppi Evans
    Hi-Res

    Temporarily turn off 5Ghz on the router as a test.

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  • Jeremy Scroxton

    Sorry...... not sure what that means

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  • Seppi Evans
    Hi-Res

    Best to continue working with support then who can dial into your network if needed.

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  • Jeremy Scroxton

    Ok thanks for your advice anyway.

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