Bluos controller app ios

Answered
Shailesh Iyer
The powernode keeps getting itself kicked out of the bluos app… I have to switch the mains off and then switch on again for it to be detected back on the app. I have checked my Wi-Fi and it’s strong. There is no network issues at my end. The powernode is faulty or the wireless antenna has some issue. I can’t figure this out. It’s a hell of a lot of money and there is no fix. I tried writing to the support crew but all I got was an email that says my request received… It works for a few hours and then the powernode disappears from the app and I can’t control the amp anymore… And seems there is some integration issue with iOS. This needs to be fixed as I am not going to get an android phone just for this…
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  • Official comment
    Seppi Evans
    Hi-Res

    This forum would be awash with users complaining about iOS, so as another user who helps out please try this…

    Wi-Fi signal being strong is only part of picture as there is routing, IP allocating and things such as multicast that need to happen. Addressing tables in domestic gear do have an awful habit of becoming corrupted. An Android device won’t help.

    You can try powercycling just the router when this happens and see if you experience anything different.

    Personally I would power off your Bluesound devices and everything else that connects to the Router including phones / tablets… Power off the router for five mins and then turn it back on again, leaving it for five minutes.

    Now turn on just one Bluesound device (incase you had more) and wait again for a few mins. Now turn on your iOS device.

    At this point go into the routers settings and assign reserved IP addresses for your POWERNODE and your iOS device. Only after doing this open up the BluOS app to make sure it’s working and then power back on other devices that connect to your Router.

    N.B. iOS has networking settings issues that do require them to be reset occasionally. This won’t affect anything else on your device just that you will need connecting again. Regardless make sure private IP is turned off for your home network.

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