POWERNODE 3 - No volume

Answered

Andrew Baier

• August 06, 2023 17:05

Powernode plays at an incredibly low volume. I have to hold the speakers next to my ears to hear anything. 

Using Totem bookshelf speakers, banana plugs, high quality speaker wire, and no idea whats wrong. 

I've done manual firmware updates, changed the speaker wires and connectors...no volume. 

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • August 08, 2023 12:19
  • Edited

  EDIT:
  
  Hi Andrew,
  
  I see you have created a support ticket with us. I'll make sure one of my support team members will reach out to you soon.
  
  Thanks for #LivingHiFi
• 

  Seppi Evans

  Hi-Res

  • August 06, 2023 17:29
  • Edited

  Is this a new install or had it been working OK previously?

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• 

  Andrew Baier

  • August 06, 2023 18:46

  I purchased the Powernode yesterday, so this is an issue experienced on the initial set-up. Just to be sure its not an issue with the speakers or connections, I plugged everything into my NAD T748 receiver and they worked great. 
  
  So whatever the issue, its with the Powernode. 

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• 

  Seppi Evans

  Hi-Res

  • August 06, 2023 18:48

  You could try a factory reset but probably need to return it to your dealer.

  https://support1.bluesound.com/hc/en-us/articles/200272046-How-do-I-perform-a-factory-reset-on-my-Bluesound-Player-

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  Andrew Baier

  • August 07, 2023 03:47

  I did the factory reset and went through a wifi and ethernet set-up for the Powernode. I continue to have the same results. I will likely return it to the dealer this week as I suspect an issue with the amplifier or connections of the unit itself. 

  I appreciate the replies and advice. 

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