Nad M10 V2 Reboots during Airplay

Answered

Stef Doornewaard

• August 02, 2023 16:18

When streaming from my Ipad or Iphone sometimes my Nad M10 V2 suddenly reboots during airplay. The Nad M10 V2 is connected to my router via ethernet cable. After the reboot I can connect to the M10 again and I am able te contnue with the airplay of the song. It happends aproxemately once a day. Many thanks for the support, Stef

1

• Official comment

  

  Seppi Evans

  Hi-Res

  • August 02, 2023 17:15

  Best to contact support directly, using the BluOS App select Help…Send Support Request.
• 

  Stef Doornewaard

  • August 02, 2023 18:00
  • Edited

  Many thanks for the reply, I have send the support request via the help. The software version for both the app and NAD M10 V2 are 3.20.52

  1
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  Daniel C.

  • August 07, 2023 14:31

  Same thing here. Reboots randomly using Airplay / Apple Music and connected via Ethernet. This does not happen if I'm running Tidal from within BluOS.  

  Can't determine any patterns yet. The reboots are random and occur after maybe an hour or two of playing from Apple Music. Since reboots don't occur while using the built-in BluOS apps, must be something connected to Airplay directly.  Who knows :) 

  I have contacted Support via the app, as suggested by Seppi above. 

  1
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  Pascal Numan

  • October 06, 2023 14:37

  I have the same issue. (Just happened right now actually)  I've noticed it while playing Qobuz or Radio Paradise in BlueOs.
  After a couple off hours playing my M10v2 is randomly rebooting now and than. I have DIrac running by the way. 

  1
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  Stef Doornewaard

  • October 06, 2023 16:25

  After disconnecting my NAD M10 V2 from the power outlet for a couple of day’s (during our holliday). I haven’t had this problem any more. I am also using the Dirac function. Maybe this helps for you as wel???

  1
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  Daniel C.

  • October 07, 2023 08:20
  • Edited

  Thanks for the replies. I'm not alone in this !

  I finally sent my NAD back to Lenbrook here in Canada for repair or replacement (under warranty). Still waiting for their response.  

  The reboots were daily. I first problem-solved with BlueOS, including sending them my logs after reboots, but to no avail. They figured it was hardware based. They said I had some packet loss, but I can't figure out how this might lead to a full power cycle of the entire NAD unit. 

  I tried leaving it unplugged for a while, but same problem occurred. 

  The reboot always happened with Airplay, but never under Tidal built into the BluOS software. I didn't use the unit enough to do full testing on this tho. 

  I was running Dirac as well. Not sure if it's related, but who knows. Something is creating a full reboot randomly. Seems there are several of us now.   Will just have to wait to see what LenBrook does with the repair. 

  1
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  Stef Doornewaard

  • October 07, 2023 07:37

  Dear Daniel, please let me know the out come of the LenBrook, I’am and also other users like to know what they can do about it.

  Thanks Stef

  1
• 

  Tony W.

  Product Support Manager

  • October 10, 2023 12:47

  @Stef

  Please don't wait and get started now by selecting Help, Send Support Request in your BluOS App next time it happens so we may take a look as to why it is occurring in your Player. 

  0
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  Stef Doornewaard

  • October 10, 2023 15:22

  Dear Tony, many thanks for the reply. I have done last time and the advice was to disconnect the M10 V2 from the power socket. During our holliday i have left the M10 disconnected for over one week and till now I did not have any reboot. When it re-occours I will directly make a support request again.

  Thanks alot,
  Stef

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  Dirk HH

  • December 08, 2023 16:27

  You are definitely not alone. I am having the same problem and it’s really annoying. The NAD randomly crashes and/or reboots when using Airplay. My home network is very stable and the receiver is connected via Ethernet. No other device in my home network - not even the only wirelessly connected devices - is having problems with airplay at all. I contacted the support again, hope they come up with an solution.

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  Daniel C.

  • December 09, 2023 06:42

  I had returned my unit to Lenbeook here in Canada. They sent me an entirely new unit to replace the first. No explanations as to what was wrong though. I suspect power supply but who knows.

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