unable to connect new player or contact Blueos

Answered

Brian Ellis

• July 27, 2023 12:32

I want to talk to someone who can help me fix my problem. I have already followed the online guides and cant believe its so hard to find a contact number for bluesound. 

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • July 27, 2023 13:20

  I see no support ticket request from you. You can send a support ticket using the BluOS app or by sending us a support email to support@bluesound.com
  
  For your reference, here's the link for our toll-free number - https://support1.bluesound.com/hc/en-us/articles/217894298
  
  

  Thanks for #LivingHiFi
• 

  Brian Ellis

  • July 27, 2023 12:34

  I am about to share my experience across SM as this is ridiculous, why is it impossible to make contact with someone who can support your product?

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• 

  Seppi Evans

  Hi-Res

  • July 27, 2023 15:06

  Brian, if you are struggling…

  Bottom right of this very webpage is a Blue Support floating button.

  Using the Bluesound App select Help… Send Support Request or follow the suggestions in the official comment by Mark T above.

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