Server in network with shared folders, indexes, but Library stays empty

Answered

Edwin Roerdink

• July 24, 2023 15:34

Hi,

I just installed my new BlueSound speaker and installed the app on my Android phone. My Tidal account works flawlessly, but I also have a Windows Server 2019 in home, to share my digital (FLAC) music collection with my receivers and TV's. Now I try to add the shared folder with my music in the BluOS app. And it sets the network path, and even indexes all the songs. But after it is done indexing, the Library stays empty. I only see the photo of the guy on stage with the text (in Dutch): "Laten we wat muziek afspelen", in English probably something like "Let's play some music". Do I need to wait longer after indexing completes to see something? Or am I missing something? Thank you in advance for your help.

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • July 25, 2023 13:31

  In this case, please send us a support ticket using the BluOS app. This way, BluOS will automatically attach diagnostic log files from your Bluesound player so that our support team can easily understand what is going on with your player.
  
  Using the BluOS app, BluOS >> Help >> Send Support Request.
  
  Thanks for #LivingHiFi

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