Unreliable system

Answered

Paul McGuire

• July 17, 2023 11:58

Poor connection to the Bluesound speakers when using analog devices. Also, Pulse speaker with charged battery won't turn on. Only works with the speaker plugged in. App constantly loses the CD/Turntable as well. Incredibly glitchy performance overall. Hope to return all of this equipment.

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• Official comment

  

  Tony W.

  Product Support Manager

  • July 17, 2023 12:23

  Hi Paul

  Our Support Crew will be happy to assist. Please select Help, Send Support Request in the App so we may review your log files and help troubleshoot your environment.
• 

  Paul McGuire

  • July 17, 2023 16:01

  I have a service request in already. Now I would like to return the system for a refund. Here is a summary of the problems:

   

  There have been a number of problems

   

   

   

  1. For the past six weeks - the signal cutting out from the Node to both speakers when attempting to play CDs or albums. The signal distortion is so bad it is impossible to listen to anything but Spotify and the radio.

   

  2. The battery on the Flex (purchased in May) will not work. The battery will charge, but when the speaker is unplugged, even with a full charge the speaker doesn't play.

   

  3. We actually had our wifi inspected -there is no problem with the signal so it must be the Node. Bluesound suggested a series of measures including shutting everything down for 5 minutes - that didn't work.

   

  5. The app is terrible, it no longer can recognize the CD or Turntable.

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• 

  Tony W.

  Product Support Manager

  • July 17, 2023 17:32

  Hi Paul

  Thanks for the log files - our Support Crew will be reaching out to help give you some pointers regarding very low signal strength on one of your grouped players at -71 dbm according to your log files; https://support.bluos.net/hc/en-us/articles/360048507294 and tips on how to improve this...

  A full list of network troubleshooting tips is available at www.bluesound.com/network101

   

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• 

  Seppi Evans

  Hi-Res

  • July 17, 2023 17:35
  • Edited

  Paul, the issues you experience are exactly that of issues with your network / wi-Fi. Unfortunately deciding on what is not the cause will leading you to being blindsided by the real issue.

  -1
• 

  Paul McGuire

  • July 17, 2023 21:19

  No, this is not a wifi issue. The wifi was tested this week to eliminate this as a possible cause - the wifi is very strong. It is definitely the Node which can't pick up the signal.

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