Static noise from all sources

Answered

Mrob

• July 11, 2023 12:16

Hi,

This morning, when I started streaming from Spotify to the Node, there was only white noise. I tried TuneIn, same thing, LAN flacs, same thing. I don't know what happened; everything seemed good. 

Restarting the unit seems to have fixed it, so no big deal for now. Anyone knows what can cause this? 

Anyway, I thought I'd post it in case it happens to you. Just reboot through the Bluesound app.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • July 11, 2023 12:48

  Next time it happens, please send us a support ticket using the BluOS app. This way, our software will automatically send diagnostic log file/s from your player/s that will help our support team to analyze what is going on with your player.
  
  Using the BluOS app, BluOS >> Help >> Send Support Request.
  
  Thanks for #LivingHiFi
• 

  Seppi Evans

  Hi-Res

  • July 11, 2023 14:46

  Just to add, you will need to send the ticket / log before rebooting.

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