Internet connection dropped after switching back from HDMI eARC

Answered

Francis Mellon (Fred)

• July 10, 2023 09:25

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • July 10, 2023 13:42

  I've escalated your feedback to a support ticket. A member of our support team will reach out to you soon,
  
  Thanks for #LivingHiFi
• 

  Francis Mellon (Fred)

  • July 10, 2023 10:23

  Sorry, text below this failed to load under title first time round.

  I recently installed a Powernode N330. & am generally very happy with its performance. It’s wired to the internet via Powerline adapter, streaming from NAS drive & internet radio. One annoying issue I’ve had is when switching back from HDMI eARC (connected to Samsung S95C TV, autosense on) the internet connection drops completely & can only be restored by switching off router, Powernode & Powerline adapters, than waiting 5 mins before switching on again. This is obviously unsatisfactory. Any suggestions for a fix?

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  Francis Mellon (Fred)

  • July 14, 2023 14:21

  Hi, this issue appears to have resolved itself (May have been a bad connection) as it hasn’t reappeared for several days.

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