distortion/interference only on external inputs

Answered
AC
  • Edited

I have had my equipment for a week and am troubleshooting some audio issues.

Playing from plugged in sources produces a warble/distortion/interference every 10 seconds or so, I haven't timed it accurately but could try if it might help narrow down the issue. I have read reference to some similar issues and tested at different volumes, which does not help at all.

My setup:
Powernode N330 and a Pulse 2i
Synology NAS with all my audio files
Intel NUC running Jriver Media Centre hardcoded to output via Toslink into Powernode Digital 2
Technics Turntable & Sony CD player plugged into a Pioneer A223 amp output via REC into Powernode Analog 1
Intel NUC everything else via HMDI into a TV and HDMI ARC into Powernode HDMI input

All networked hardware is hardwired. There is no WiFi in use for this equipment.

The interference happens with all 3 external inputs listed. It does not happen with Radio Paradise, Spotify or playing my audio files indexed via BluOS. I can play the same files via Jriver and the interference happens and via BluOS and the interference does not happen.

I have grouped the Powernode and Pulse in the BlueOS app. That is the only way I could get audio out of the Pulse. Is this right? I could find no guides on how to set these two items up to work together. I think my troubleshooting has ruled out the network, the NAS, the files and any of the external equipment. This leaves something in the Bluesound ecosystem which I need help with.

Thanks in advance.

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Comments

4 comments

Date Votes
  • Official comment
    Seppi Evans
    Hi-Res

    Immediately after you get the issue use the BluOS App and select Help…Send Support Request. This way a support ticket will be raised and the logs attached for investigation.

  • AC

    Is this where we go for help? I notice someone posting since me has received an official response

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  • AC

    Thanks. Would you believe it fixed itself?

    All I did was power cycle both Bluesound items because they were no longer being detected by the app. Maybe they require a power cycle after a firmware update?

    Is there a better way to power cycle than by unplugging them?

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  • Seppi Evans
    Hi-Res

    There is a reboot in the App but of course the player needs to be accessible.

    https://support1.bluesound.com/hc/en-us/articles/216746597-More-In-App-Help

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