Vault2 disk error

Answered

Ruud Sniekers

• June 22, 2023 16:54

Hello, since 2 days the led on our Vault2 turned red. We cannot approach the Vault by the apps. The Vault is not recognized! We also tried to reset it by the procedure which is described. What to do now. The apparatus doesn’t respond to anything. Please help!

kind regards, Ruud Sniekers

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• Official comment

  

  Tony W.

  Product Support Manager

  • June 23, 2023 12:58

  Hi Ruud

  I have escalated your issue to our Support Crew... they will be in touch via e-mail.
• 

  Ruud Sniekers

  • June 23, 2023 17:32

  Hello Tony, thanks for your quick response and action. I already received a mail to make an appointment.

  kind regards, Ruud Sniekers

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• 

  Will Dunsmure

  • July 05, 2023 12:15

  I have the same issue.  Do you have a solution.  My Vault 2 is stuck on solid red.  USB upgrade does not work.

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  Tony W.

  Product Support Manager

  • July 05, 2023 12:32

  HI Will

  Please e-mail support@bluesound.com and they will reach out to you to help diagnose

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  Will Dunsmure

  • July 05, 2023 12:35

  Thanks will Gove that a go.

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  Ruud Sniekers

  • July 05, 2023 14:01

  Hi Will, I don’t have a solution yet. I brought my Vault to my local retailer. I hope they can fix it ….

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