POWERNODE, DOA

Answered

Paul Brian

• June 19, 2023 15:36

First post, hello all. I bought myself a POWER NODE for Xmas last year and just got around to hooking it up. 
I plugged everything up and checked it all thrice. I got a blue, then a green light (or the opposite?), and followed the prompts on the app until I couldn't find the unit on my wifi. I unplugged and got a red light, then nothing. Unplugged for an hour, then three. I plugged it back up, and nothing—no lights of any kind. 
I have filled out a support form and am now waiting for the "48 hours." 
I purchased the item in the USA, but I am now in SE Asia, where I live most of the year. 
Any ideas for resetting or prognosis would be appreciated. 
Frustrating. 

0

• Official comment

  

  Tony W.

  Product Support Manager

  • June 19, 2023 15:38

  Hi Paul

  Glad to hear you reached out to ur Support Crew - They are best equipped to handle this situation and will reach out to you soon.

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