Flex keeps dropping out

Answered

Richard

• June 18, 2023 19:02

Hi 

My Bluesound Flex and pulse repeatedly loses internet connection. It as now become so bad that I am seriously looking for alternatives to stream radio and music. Constantly spoiled listening to spoken word streams. I have followed your advice on changing router ports, which have not resolved the problem. 
Both systems are hard wired via Devolo boosters.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • June 19, 2023 12:29

  First, let's see and confirm if the issue you are experiencing is with your networking.
  
  If you hardwire connect your FLEX's to your network switch or router (not Devolo boosters), do you experience the same issue?
  
  If the answer is NO, then it is confirmed that you are experiencing networking issues with your Devolo boosters. And if the answer is YES, then the problem is with your Bluesound FLEX. Either way, you can reach out support team for suggestions and assistance with your issue. You can send us a support ticket at support@bluesound.com
  
  Thanks for #LivingHiFi
• 

  Richard

  • June 21, 2023 15:23

  Done   that doesn’t drop out when connected to the router.

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