Weird issue - WiFi vs wired LAN

Answered

Yves

• June 14, 2023 06:30

I got a weird issue.

When my Node 2i is connected via cable to my local network, the stream of my favorite radio station sometimes (every couple of hours) stops and restarts. I have not heard the issue with Tidal.

When connected to the WiFi there is no problem at all!

Does the Node 2i act differently on WiFi vs cable? Is there more buffering?

Thanks!! :-)

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • June 14, 2023 12:25

  Few things you can do to troubleshoot your issue.
  
  1. Try replacing the ethernet cable connecting your NODE 2i to your network. Make sure to use ONLY Cat5e or Cat6.
  2. Is it connected directly to your router or are you using some kind of network extender/adapter?
  3. Try using a different ethernet port on your router or switch.
  
  If you needed more 1:1 assistance, please send us a support ticket to support@bluesound.com. This way, a member of our support team can guide you and determine how to fix your networking issue.
  
  Thanks for #LivingHiFi
• 

  Yves

  • June 14, 2023 12:29

  Thanks Mark!
  1. Tried that. Using Cat7 now
  2. It is connected to a Linksys LGS380 switch, which in turn is connected to the Internet's provider's router. The WiFi AP is connected to the same Linksys switch
  3. Tried that as well.

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• 

  Mark T.

  Sr. Support Crew Member

  • June 14, 2023 12:38
  • Edited

  Hi Yves,
  
  Try changing your ethernet cable to ONLY Cat5E or Cat6.
  
  Feel free to send us a support ticket so our support team can better assist you with your networking issue.

  -1
• 

  Yves

  • June 14, 2023 12:40

  Thanks again, Mark!
  It used to be a cat6 ... changed it to cat7 with no impact ...

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• 

  Кот Nosurname

  • July 29, 2023 07:35

  Take the switch out of network chain by connecting node straight to router, that may answer question where problem is (switch or node). Last time I had similar problem (not with bluos device, but still..) it was cable problem, so suggest to use another cable during test.

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• 

  Yves

  • July 31, 2023 08:04

  Hi,

  I tried all the above with no result.

  However there is an update.

  When I listen via ROON to the exact same radio station (same URL) there is no problem.

  When using the BluOS built in TuneIn solution I experience the interruptions.

  Thanks
  Yves

   

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