Sync issues since most recent BluOS update

Answered

Psyclopsthekiwi

• June 10, 2023 01:44

I am starting a new thread on this as the original post is not answered:

https://support1.bluesound.com/hc/en-us/community/posts/14905349476759-Multiroom-Delay-using-Roon-since-BluOs-update-

The issues only occurred immediately after the last BluOS update which strongly signals the issue is not with roon (who didn’t push through the update) but with the BluOS update so fobbing off the issue to roon does not seem like the right answer.

 

Thanks.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • June 12, 2023 12:39

  I've escalated your feedback to a support ticket. A member of our support team will reach out to you soon.
  
  Thanks for #LivingHiFi
• 

  Detlev Hackenberg

  • October 25, 2023 20:25

  Many loyal Bluesound customers are awaiting a fix for this delay / out-of-sync problem when grouping Bluesound players in Roon. For me, like for others, this problem occurred after the BluOS update about 5-6 months ago. If Bluesound sells its devices as "Roon ready" we all expect Bluesound to work closely with Roon to get problems fixed and not simply be sent off to Roon support.

  A few years ago a similar problem occurred when grouping players within Roon. The problem was with Bluesound and back then it also took Bluesound some time to acknowledge that. Once it did, the Bluesound team then fixed the clock priority and the problem got resolved.

  So Bluesound, please look again into the issue. You have a lot of p...d off customers on the Roon support site grumbling about Bluesound not reacting, and rightly so.

  I really love the brand and the products and in the past have received decent support. This time it's taking too long, but I do count on you getting this fixed soon.

  Thank you!

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