MP3 Tag

Answered

Don Riddle

• June 05, 2021 23:32

I have previously had great success using MP3 Tag on an old Windows 7 computer. I now have a Windows 10 computer and the software won't open. It gives me a "Runtime Error" message, whatever that is. It also tells me to send a log file to MP3 Tag so that they can investigate. However the file path that they give for finding that file doesn't exist or I can't find it. I know this isn't a Bluesound or BluOS problem but do you have any suggestions for solving this issue? Any help will be appreciated.

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• 

  Bjørn Ulvik

  Hi-Res

  • June 06, 2021 09:47

  First ting to try; delete (or rename) mp3tag.cfg residing in: C:\Users\your usename\AppData\Roaming\Mp3tag

  "AppData" is a hidden folder so you have to make it visible:

  In File Explorer: "View" - "Options" - "Change folder and search options"

  

   

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  Don Riddle

  • June 06, 2021 17:52

  Thank you for explaining the process for revealing that file path.  I sent that log file off to MP3 Tag support.  I also tried renaming first and then deleting that file but the same "Runtime Error" message is received.

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