• Official comment
    Sam R.

    Please ensure your BluOS app and player are up to date, and if you are still experiencing this issue, it may help to reset your Qobuz password via their website and try to log in via BluOS again. 

    If you are still experiencing issues, please reach out to our support crew at

    Sam R.

  • Robert Rollin

    Hi. I have the same issue. 

  • Seppi Evans

    Hi Robert, sometimes powercycling your Router and your Bluesound device(s) helps as you then connect to a different Qobuz server. Also if you know how to change the DNS server settings on your router it’s worthwhile swapping to the Google or Cloudflare servers.


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