Tidal integration into bluos performing really bad

Answered
Freek Derks
  • Edited

Lately I'm having problems with Tidal both inside the bluos app as well as problems with Tidal connecting through the Tidal app to my bluos device (Bluos module in NAD c368).

I had some problems with recent bluos updates manifesting in an about 10db output drop. I have reset the bluos module and ever since I'm having problems like mentioned above. Tidal connect doesn't seem to work properly since I can't seem to connect to my bluos module. Very rarely it can actually make a connection and I keep getting messages 'failed to connect to server'. When I use Tidal in the bluos app itself, it is so slow with loading data that currently I nearly threw my tablet of the balcony about 20 times before the album actually loads and I can finally play some music :p

A couple weeks back this definately was not the case and both Tidal and bluos seemed to be working just fine, so I have a suspicion it has to do with one of the recent updates. I am currently using bluos version 3.14.10 which seems to be the latest version if I'm correct. Same goes for Tidal, using the latest version.

Anybody else having the same issues?

Best Freek

1

Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Freek

    In the BluOS App, under Music Services, select TIDAL and log out. Select Help, Diagnostics, Reboot. Once your player reboots, log back into TIDAL... 

    If the problems persist, please select Help, Send Support Request in the app so we may take a closer look.

  • Patrick Robey

    I am having a horrible time with dropouts and loading as well. I will send a support request through the app. Thanks

    1
  • Josh Baker

    I posted this in another thread also, but just to add my two cents as this is becoming increasingly frustrating. Tidal integration with my Node 2i has dropped off a cliff in the last month or so. This is the case when trying to use Tidal connect and the BluOS App. 

    For Tidal Connect, When I click play on an album it skips through to the last track and will not let me listen to any other tracks.  I've tried on iOS on iPad and iPhone, and MacOS with all softwares and OS's up to date.

    Tidal within BluOS has also been really temperamental in the last month. It often takes ages to load my music and is not responsive to track changes/general commands. I'm not sure what has happened, but when I bought my Node 2i in Nov 2020 everything worked perfectly with the Tidal integration both in the BluOS app and Tidal Connect. It has since become unusable. Very disappointing seeing as I bought the Node 2i purely for use of Tidal. 

    I logged these issues with Tidal about 10 days ago but no response. 

    Some response from Bluesound/BluOS would be great.

    0
  • Tony W.
    Product Support Manager

    HI Josh

    In order for us to provide the best information and keep track of the issue - it is best to continue monitoring the original thread. Please continue to watch; https://support1.bluesound.com/hc/en-us/community/posts/360052037194 for updates as they become available - Thank you.

    0

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