Why can't I put my BluOS playlist into play queue on iPad BluOS Controller?

Answered
gonzaemon
  • Edited

 

My BluOS playlist is made up hundreds of music track mixing up Amazon Music & my library, I know it takes a little bit long time to read it.
BluOS Controller on iPad always abort to read my playlist for 20 or 30 seconds, so I can not do anything.  (It might depend on number of tracks, I suspect.)


On Window BluOS controller "Play All" button appears  while reading my playlist, so I can push this button to put all tracks into queue.
But this "Play All" button does not appear on iPad BluOS controller.


BluOS controller: 3.14.1 (iOS 12.4.8, iPad Mini 2)
BluOS : 3.14.5

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Comments

4 comments

Date Votes
  • Official comment
    Sam R.

    Hi there, 

    Reach out to our support crew at support@bluesound.com so they can more closely work with you on these tests and results. 

    Regards,
    Sam R.

  • gonzaemon

    (Additional Information to this subject)


    I did some tests listed below. Obi-Wan, I need your help!

    1.It works fine that the playlist contains 50 tracks or so so. (May be small number of tacks.)

    2.It does not work in case of large number of tracks. (Hundreds or thousands)

    3.BluOS controller on iPhone is the same as on iPAD mini.

     

    BluOS controller on Window10:

    1.Select one of playlist.

    2."Play All" appears immediately. (So, I can push this button to put into queue.)

    3.After completion of reading playlist(it takes long time), all tracks are displayed.

     

    BluOS controoler on iPAD or iPHONE:

    1.Slect one of playlist.

    2.Start reading tracks of playlist.

    3."Play All" button does not appear at this time.

    4.After 30 seconds (?), reading tracks is aborted.

    5.No tracks is displayed. (So, I can not put any tracks into queue.)

     

    I did another test for the playlist(m3u) in my music library. (It is different from BluOS Playlist talking above.)


    1,It works fine up to 9999 tracks. (BlusOS controller on iPAD)

    2.The reading speed is very fast.

    3.It takes about 20 seconds ? to reading all tracks of the m3u playlist.

     

     

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  • gonzaemon

    Hi Sam R,

    Thanks a lot!

    According to your suggestion, I've sent a e-mail to support team.

     

    Regards,

    Gonzaemon

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  • gonzaemon

    I've got the answer about this issue from BluOS support/engineering team after exchanging many e-mails.  This is the lack of consideration for software design, and not my specific issue.

    I wait for the improvement of operation interface regarding this issue and I expect it will realize in the near future.

    ------------------------------------------------------------------------------------------------------------------------------------------

    My team and I looked at the initial video again and tried replicating this. We're sorry that we missed out on catching this earlier, but we forwarded this to our engineering team.

    After speaking with our engineering team regarding your specific issue they have been able to replicate it here in our labs. Our engineering team will be looking into this further and be providing a fix for this issue in a future firmware update.

    Unfortunately, we here in technical support are not provided a timeline on future development and releases so I can not say for certain when this update will become available. However, rest assured that our engineering team will be doing everything they can to resolve this issue as soon as possible.

    Our engineering team may reach out to you directly if they require any further specifics about this issue you are experiencing.

    I'm sorry I do not have a more immediate solution for you but in the meantime, if you have any further questions for me, please feel free to let me know.

    Regards,
    Divya P.
    Bluesound Support Crew Analyst

     

     

     

     

    		  
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