BT Smart Hub - Connection to Node 2i

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3 comments

  • Seppi Evans
    Hi-Res

    Turn off completely 5GHz and post which firmware the Smarthub is running.

    0
  • Mark Kerans

    Hi Seppi,

    I will try changing router settings as suggested once my partner has finished work at 20:00.

    Although not very happy about reducing my fibre broadband to 2.4GHz.

    Smarthub data:

    Connection type:Fibre Broadband (VDSL)

    Firmware version:v0.26.03.01286-BT

    Firmware updated:10-Apr-2021

    0
  • Seppi Evans
    Hi-Res

    Well if you’re not happy then ring BT and complain about the firmware they updated your Smarthub with. Tell them the following and ask for a firmware update, the majority of their call centre staff are aware.

    The main issue is that devices in 2.4GHz cannot communicate with devices on 5Ghz and vice versa. 

    A temp fix would be to use an Ethernet lead on your Node wired back to your router but this is probably impractical for most.

    0

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