Network can't can find Vault 2I but fails to open

Answered

John English

• May 12, 2021 11:59

The other day I lost my storage/vault2I.  I then checked my network to see if the Vault could be found.  I could find it up it continue to not be able to open it.  I have unplugged my vault several times and still nothing.  I am at a loss.  Any help would be appreciated

0

• Official comment

  

  Sam R.

  • May 12, 2021 14:14

  Is the VAULT still visible in the BluOS app? If so, navigate to Help > Send Support Request to automagically send our support crew a diagnostics log so they can look into this more closely. 

  Regards,
  Sam R.

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