Nad M10 screen blank after 3.14.10 upgrade

Answered

David Luttmann

• April 29, 2021 23:02

My M10 went through the upgrade just fine....the screen went all gray and faded to black.  After the reboot, I can play music,  but the screen doesn’t work.  I basically have a dead unit after only a few months of ownership.

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• Official comment

  

  Tony W.

  Product Support Manager

  • April 30, 2021 19:28

  Hi David

  Please select Help, Send Support Request in the BluOS App so our friends at NAD Electronics can take a closer look at your system log file...
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  David Luttmann

  • April 29, 2021 23:10

  As well, when I turn the display to maximum, the screen is a deep blue...so the screen is live...just nothing on it.

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  David Luttmann

  • April 30, 2021 19:40

  Thanks.  I did that as well through the app and got a response for a fix.  But now, the next day, when I went in, it has healed itself and the display works.  I’ll keep their response on file I. Case it happens again

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  RON DOBRZYNSKI

  • July 08, 2021 22:20

  @David, I'm having the same problem. Do you care to share with me NAD's response for a fix? Thanks in advance

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  David Luttmann

  • July 08, 2021 23:20

  I am still having the problem.  My unit will need to be shipped in for repairs.  Not impressed when it is 5 months old.  Attached is the fix they sent me…but it didn’t work.

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