BLUESOUND SOUNDBAR 2I HDMI ARC SUDDENLY NO LONGER WORKS with Samsung TV

Answered

Dieter Edelmayer

• April 14, 2021 07:50

I have connected my Bluesound Soundbar 2i via HDMI to my Samsung TV. This works fine for a long time but suddenly the HDMI ARC auto sense function no longer seems to work. The BlueOS version is 3.14.2. My guess is that it is related to the update 3.14.2 because before it works fine. I use the HDMI cable which was delivered with the Bluesound device.

Best regards, Dieter

0

• Official comment

  

  Sam R.

  • April 14, 2021 19:18

  Hello Dieter, 

  I'd swap the ends of the HDMI cable (so that the end connected to the TV is now connected to the SOUNDBAR and vice-versa) to 'refresh'/re-establish contact. When you do this, make sure you turn off both the TV and SOUNDBAR to prevent any damages or sudden volume starting. 

  Then, when these are both powered back on, in the BluOS app go to Settings > Player > Customize Sources > HDMI > Autosense, and switch this Off/then back On. 

  If that still doesn't work, reach out to our support crew via Help > Send Support Request so they may look into this further. 

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