Pulse Flex 2i keeps losing wifi connection
Answered
Hi, my Pulse Flex 2i keeps losing its Wi-Fi network connection and then isn't discoverable and won't wake when called by the Blu OS app or Control4.
The only solution is to cycle the mains power (which isn't ideal as its hard wired into the house) and force a reconnect.
This issue seems related to the recent firmware update?
Its become useable as a result.
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Many thanks! I should have added tat rebooting the router has no impact on the Pulse Flex dropping its network connection.
I've also adjusted the settings in BluOS to prevent the Flex going into standby (not ideal) but that also doesn't work.
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Yup - that works but its a temporary fix - and what's the point of spending this kind of money on a product that can't hold a wifi connection?
Its installed as a zone in a Control4 setup so needs the connection for the integrity of the wider system.
I've raised a support call.
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Yes; tried that.
No joy.
I'm running the latest version of the C4 firmware and the latest version of the drivers (3.14.5).
I have a feeling here that the users are paying a premium price for a product and effectively acting as a test bed for it.....
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Ian, there is likely some setting in your router that is blocking required Multicast traffic for you player. Please use the Send Support Request steps (include the make/model of your router in the request body) to reach out to our support crew so they may investigate further.
Regards,
Sam R0 -
I'm curious, how did this request get fixed? I'm experiencing the exact same problem. I have a Node, but that one's hardwired. But my Pulse Flex is losing connection all the time, with the app and thus my phone. Can someone help me?
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Hi, I have the same problem, After some days with inactivity the flex2i looses wifi connection. Only solutions is to pull out power card/battery and restart. Then it works well until next time with some days of inactivity. This is very annoying!
Have also disabled the standby mode. Running BluOS 3.20.25.
Regards
Bjorn0 -
I’m having same issue. Been going on for over a year now on my lead Pulse Flex 1 which is in a group with another Flex and Mini. Used to be on EE router, now on eero. Only way to resolve it is to unplug the Flex. It’s incredibly frustrating.
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I have the exact same thing, the sound cuts out all the time. unplugged the speaker to restart it. now the sound is back. it is very annoying to have to do this every time. is there already a solution for this?
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Hi I’m Still having the very same issue. Checked all previous suggestions etc. but has just gone Again!! If not for Roon connectivity I would not have bought Bluesound. This issue is on other community sites a lot ! I have absolutely no issues with my main Naim equipment just the Plex speaker which is actually nearer the router than the nova
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I gave up in the end and hard wired my lead Pulse Flex with an ethernet cable and I have not had any issues since. My lead Flex holds the USB key containing my entire record collection ripped to WAV (or AIFF if Hi-Res) and is connected to my TV via optical. The other two speakers in the group are still connected via wifi.
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what caused the problem for me was a broken switch, i bought a new switch and the problem was solved! I also had a lot of contact with bluesound help crew and they helped me very well!!!
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Hi Ne
If you are using ROON, you are pushing full uncompressed PCM audio to each and every Bluesound Player in your home meaning you require at least Excellent Wireless signal strength as described here to each and every Player; https://support1.bluesound.com/hc/en-us/articles/201940663. ROON Labs also suggests this if you visit their troubleshooting guide
Please feel free to select Help, Send Support Request in the BluOS App and our Support Crew will reach out via e-mail with 1:1 troubleshooting advice.
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