Pulse Flex 2i keeps losing wifi connection

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    Seppi Evans

    You did not say if you rebooted the router, if not that’s a good starting point.

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    Ian Hodgson

    Many thanks! I should have added tat rebooting the router has no impact on the Pulse Flex dropping its network connection.

    I've also adjusted the settings in BluOS to prevent the Flex going into standby (not ideal) but that also doesn't work.

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    Seppi Evans

    If you can connect even briefly force hotspot mode and set up wifi again. If no joy wire it to your router with an Ethernet cable and enter the credentials in again.

    Beyond that send support request... Help... Send Support Rrequest

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    Ian Hodgson

    Yup - that works but its a temporary fix - and what's the point of spending this kind of money on a product that can't hold a wifi connection?

    Its installed as a zone in a Control4 setup so needs the connection for the integrity of the wider system.

    I've raised a support call.

     

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    Seppi Evans

    Once you have the WiFi credentials added, did you try removing the Ethernet cable?

    Not sure if the Control4 drivers have been updated recently but something to speak to your dealer about.

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    Ian Hodgson

    Yes; tried that.

    No joy.

    I'm running the latest version of the C4 firmware and the latest version of the drivers (3.14.5).

    I have a feeling here that the users are paying a premium price for a product and effectively acting as a test bed for it.....

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    Sam R.

    Ian, there is likely some setting in your router that is blocking required Multicast traffic for you player. Please use the Send Support Request steps (include the make/model of your router in the request body) to reach out to our support crew so they may investigate further.

    Regards,
    Sam R

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