Bluesound node 2i cuts the music every few seconds

Answered

Moshe

• April 19, 2021 08:44

After the last update the music stops every 3-4 seconds. The player is connected through LAN with 1 giga

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• Official comment

  

  Seppi Evans

  Hi-Res

  • April 19, 2021 12:16

  Best to log a support ticket, from the Bluesound App Help...Send Support Request
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  Seppi Evans

  Hi-Res

  • April 19, 2021 08:50

  I would unplug the Node for 30 seconds and try again.

  If still an issue power cycle your router and whilst doing that unplug the Node from the power and wait for the router to be fully powered up before powering on the Node.

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  Moshe

  • April 19, 2021 09:07

  I’ve tried to everything you suggested and unfortunately the problem persists 😶

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  Seppi Evans

  Hi-Res

  • April 19, 2021 09:09

  What music source are you using? Perhaps you can try another source such as Radio Paradise MQA?

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  Moshe

  • April 19, 2021 09:14

  I’m using tidal with high speed network. It worked perfectly good before the last update...

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  Seppi Evans

  Hi-Res

  • April 19, 2021 09:15

  Try another source

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  Moshe

  • April 19, 2021 09:40

  Deezer is working fine with no cutoff .
  It seems like the problem is only with tidal... I really hope the solution for this is right around the corner.

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  Moshe

  • April 19, 2021 11:03

  Now it started to happen with Deezar as well. I wonder if it’s not a hardware issue

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  Moshe

  • April 19, 2021 12:24

  just sent two support requests 3 hours ago

  many thanks!

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