Comments

17 comments

  • Official comment
    Seppi Evans
    Hi-Res

    In the Bluesound app goto Settings...Player...WiFi and after a few moments you should be presented with a drop down box to select your home WiFi.

    If your SSID cannot be found then you need to log a support ticket, from the app select Help...Send Support Request

    Just to add, if you have a poor WiFi signal then using Ethernet gives you a strong connection that would support hires files. Poor WiFi means higher bitrate tracks would struggle.

  • Seppi Evans
    Hi-Res

    Can you temporarily wire an Ethernet lead back to your router? this would then let you add the WiFi credentials in the app,

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  • Dirk den Ridder

    The module is now connected with an erhernet lead. Still not to be found. Isn’t it the point of the BluOS app that it uses wifi?

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  • Dirk den Ridder

    “Settings can not be loaded” as I seem to have add a player first wich I can’t because the wifi does not show. Thanks for your help. I’ll make a ticket.

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  • Dirk den Ridder

    Wich does not work either

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  • Seppi Evans
    Hi-Res

    You did try with the Ethernet cable still attached? when attached you don’t need to add any players as they are automatically discovered.

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  • Dirk den Ridder

    Sadly even with the cable attached no player is discovered. Is somehow the BluOS module only to be seen as an AirPlay device? Can this be undone?

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  • Dirk den Ridder

    There seemed to have been an issue with admission of the BlueOS app to the local network that was easely solved through iPhone settings of the app. With the ethernet lead attached the BlueOS app works, but wifi settings as you discribed still doesn’t keep the BluOS app connected after the lead is disconnected. At first a list of SSID was shown, after disconnecting none.

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  • Seppi Evans
    Hi-Res

    When the SSID list is show did you pick yours and enter in the password before disconnecting the Ethernet lead.

    As long as you have logged a support call Bluesound will be in touch.

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  • Dirk den Ridder

    I did. Now I manually added my SSID and password and at first nothing happened. But after a while maybe 15 minutes of changing nothing the connection suddenly appeared. Now it works without the lead.

    Thanks for your support!

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  • Seppi Evans
    Hi-Res

    Excellent news

    Might be worthwhile checking if there is a BluOS firmware update available for you but I would use Ethernet to ensure a good connection.

    From the Bluesound App Help...Upgrade

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  • Dirk den Ridder

    New problem.

    When using Tidal connect on the BluOS 2i and picking a song from the playlist, a lot of times the song picked is not playing but skipped and the next song on the list will be playing. When selecting again the song will skip to the next song again.

    Is this a known bug that can/will be fixed?

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  • Seppi Evans
    Hi-Res

    Tidal have an issue on their servers with tracks skipping via connect. Don’t know the timeframe but Bluesound are working with them.

    https://support1.bluesound.com/hc/en-us/community/posts/1500001019902-Node2i-skipping-tracks-when-connected-over-Tidal-connect-

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  • Dirk den Ridder

    Thanks

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  • Dirk den Ridder

    New problem.

    Everything worked perfectly excellent until yesterday when I installed the BluOS 3.14.26 upgrade. After that all connections started bugging. Songs played from Spotify start at the second or somewhat second and stop a few seconds later and every few other seconds. Skipping to another song takes ages. Connecting to Tidal through TidalConnect does not work anymore at all.

    How can I please fix this?

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  • Dirk den Ridder

    Fixed it by making a stronger wifi access.

    Wondering if the update requires beter connection to the internet, I never had this issue before.

    Solved.

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  • Tony W.
    Product Support Manager

    No changes to networking were made. It is not a bad idea to periodically clear your Router's network cache by rebooting it monthly...

     

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