BluOS app starts with 100% volume

Answered

Mike P

• April 16, 2021 17:08

Every time I start my c388+mdc from the app, the volume bar in the app is at 100% initially. After a few seconds, when the c388 has booted up, the app seem to sync itself with the amplifier and the app volume bar drops to a "normal" position. I fear that someday the music will actually start at 100% killing my speakers. Is this a normal behavior in the BluOS app?

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• Official comment

  

  Sam R.

  • April 21, 2021 13:42
  • Edited

  We have been able to replicate this issue in our lab here. If you have the volume display set to Percentage, the app is reporting the volume at 100% even though it is not. When you go to adjust the volume, that adjustment volume is what is being applied, so as you slide the slider down - it will jump to 100 and adjust down from there.

   

  As a work around, BEFORE you touch the volume, change front panel volume display to Decibel. Close out the app and and relaunch.

  

  We do apologise for the inconvenience. Our team is working to resolve this as soon as possible.
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  JosBaz

  • April 17, 2021 14:32

  I have the same with the app (latest release) on iOS on an iPhone 12. Reinstalled it to see if this makes a difference, as this does not happen on my iPad (yet).

  Seppi Evans: thanks for your comment but it does beg the question: why set the volume at 100% on the app before it syncs?

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  JosBaz

  • April 24, 2021 18:41

  Thank you Sam R.

  What you reproduced in the lab is exactly what I am seeing. Appreciate the confirmation of the issue and that the team is working to recolve this. I've changed from percentage to Decibel for now, and have not seen the problem again.

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  Mike P

  • April 24, 2021 19:36

  I can also confirm what JosBaz is writing.
  Thank you all for feedback!

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  JosBaz

  • May 01, 2021 06:24

  Fixed in BluOS 3.14.10, only 2 weeks after it was reported here! Thank you Bluesound team. :-)

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