3.14.2 - disappearing players

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    Seppi Evans

    if possible try giving your Bluesound devices a fixed / reserved IP address on your router and see if this helps. You may need to power cycle your router and reboot any other devices that are connected but it’s just a one time effort.

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    GoGo Delicious

    Seppi Evans,

    You tell him to "if possible try giving your Bluesound devices a fixed / reserved IP address on your router" and that he "may need to power cycle your router and reboot any other devices that are connected".

    If it was working before the update why should Henry Brulard have to do this? This seems like a canned answer instead of delving into the users actual problem. You didn't even ask him if he could ping the devices on his network to see if they show up, nor do we know what Bluesound devices he has.

    You assume he has the networking skills to do this. He may not have the necessary skills not only to lookup or acquire the multiple MAC address to reserve the IP address on his router but also assign static IP's, to multiple players, that are not being used by other devices connected to the router. Does his router show him Free/Available IP address that he can use? We don't know. Your solution can cause more harm then good. Especially if he uses duplicate IP address.

    The answer to his problem should be in small steps. I would recommend the following FIRST.

    1. On one of the devices, we will take the iPad, close the Bluesound App and completely shut down the iPad. DO NOT TURN IT BACK ON YET
    2. Unplug ALL the players and wait about 5 min.
    3. Plug ALL the players back in and wait until all have completely booted up, say 5 min.
    4. Turn on the iPad you shut down in step #1 above
    5. Make sure your iPad has WiFi connectivity and your on the correct wireless network.
    6. Open up the Bluesound App and see if you can connect.

    If this does not work, and you know the IP address of your players, try pinging them to see that they are on the network. If you do not know how to do a ping, or find the IP addresses of the players, let me know and I will walk you through it. It's not difficult at all 

    Also, can you list all the Bluesound players you have? i.e. Node 2, Node 2i, etc. This will also help.

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    Seppi Evans

    GoGo Delicious  - Hope you get better soon

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    BeansMalloy

    I'm having the same issues since the update. If any one of my players stops working, all the players in the group stop. I sometimes have to wait 5 minutes, sometimes and hour for just one of the players to find itself in the local black whole of my network. Once it finds itself, it usually spits out an error that the music wasn't found. The fastest way to fix this is to reboot my router and magically they appear back on the app like nothing happened. Happens about 4-5 times a day.

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    Henry Brulard

    Thank you Seppi, GoGo. Seppi, I assigned both of my Node 2is static addresses when I bought them, a long time ago. I rebooted my router and wifi extender, and that seems to have helped. It has been about two days since the reboots, and the problem has not reappeared (fingers crossed it stays gone). Thanks again.

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    Marc Rührschneck

    Same here. Device is a NAD T758v3i. Since the update, WIFI is unacceptable unstable. The receiver does not survive more than 20 hours. It all the sudden disappears from the network and all I can do is pull the plug and thus force a reboot.

    Honestly, this is a major regression and _must_ not happen with products out in the field.

    I really have to question QA at Bluesound/NAD. I do like the sound quality, but what is it worth when the software is such an unstable piece of engineering?

     

    And no, it is not resolved by assigning a fixed IP. I am using fixed since day 1.

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    Seppi Evans

    it’s good that many Bluesound users have the skills and are able to issue static or fixed IPs.

    Henry - WiFi extenders... heaven and hell in one device but glad you are working again.

    Marc - Do also try issuing a fixed IP to any controller that you use. 

    I am not saying this is the cause but...
    Home routers are notoriously bad and they have no means of recording what IP they have issued in the even of a power cycle. My latest “ISP” supplied router issues IPs for 20 days, that’s 20 days before the network would settle down.

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    Marc Rührschneck

    Hi Seppi,

    I fear this won't help, as the T578 simply disappears from the WIFI network. Network controller (I am using TP-Link Omada managed network here) says, it was "last seen at xx:xx" ;-)

    As with others, the T578 was rock solid for the last months, but now keeps dying.

     

    I already tried a factory reset. Did not help ...

     

    My two Flexes are still working fine, though.

     

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    Seppi Evans

    Hi Marc, shame, was worth a mention.

    I have a Plume mesh network and likewise it tells me when devices were last seen, utter rubbish software as constantly tells me my daughters have left the house during the night when their phones are charging and they are tucked up in bed. I turned that feature off.

    Best to log a support call.

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    Henry Brulard

    Seppi, my iPhone and iPad Mini can connect to players only through a 2.4 GHz Wifi network (I have multiple). What is funny is that my players are on a 5 GHz network; even if I connect my Apple devices to the very same network the players are on, they cannot be seen. Android (Samsung) phone can connect through any home network, which is expected behavior. I tried turning off private MAC addresses on Apple devices, it did not help. This predates current node firmware update. Any ideas? Thanks.

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    Henry Brulard

    And I gave all devices with Bluesound controllers static addresses.

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    Seppi Evans

    As you are clearly able to dig through the router settings, have a look in the wireless area to see if there is anything along the line of “The active wireless devices displayed below may communicate with each other” or simply “allow devices to communicate with each other”

    If possible try without your wifi extender turned on, appreciate this may limit your WiFi network / range but only for a test.

    At this point It’s best to log a support call as it’s Monday and Bluesound will be open.

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    BeansMalloy

    Question to others who are having issues with this update, are your plays disappearing because you're playing music using your local shared library? I've had no issues with spotify but once I start playing my local music, this issue comes up.

    Nothing about my network changes but the entire network hangs. BluOS is in the "Looking for players" for an hour before I get a music error. This has never been the case in the past. Another issue, I can't even connect to my Wifi network (nor can it be found) during this problem. Rebooting doesn't help either.

    Last update: I upgraded all the players to 3.14.5. I removed all the players from the network and none want to join anymore.

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  • Hi Beans

    Spotify uses a different network protocol rather than Multicast. This is a further indication that your home router or another networking device on your system is blocking multicast network traffic or your router network allocation table is being corrupted over time and requires a router reboot to clear.

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