Powernode2i not connecting to network

Answered

Mike Heseltine

• April 07, 2021 13:53

Because of the location of the router and player a direct wifi connection often drops out. I had succesfully overcome this using a poweline connected with an ethernet cable to the Powernode. 

A couple of weeks ago I was forced to replace the router. A Powernode I also use works fine in the same location as the powernode. The Powernode plays OK using bluetooth but will not connect to the network. 

The hotspot does not appear in the Wifi settings. I have tried moving the Powernode closer to the router. If I power it down and power back up again it goes through then red, flashing green and quickly back to blue but stiil isn't found.

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• Official comment

  

  Seppi Evans

  Hi-Res

  • April 07, 2021 14:24
  • Edited

  Quickest thing would be to temporarily move the Powernode next to the router and use Ethernet. At this point make sure you update the firmware as there has been changes to WiFi.

  
  Then update the WiFi settings, you should then be able to unplug the Ethernet cable and test (before moving it back) that WiFi is working.
• 

  Mike Heseltine

  • April 08, 2021 16:25

  Thanks for the suggestion Seppi. Powernode is find when connected by Ethernet. Disappears as soon as disconnected from Ethernet.

   

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• 

  Tony W.

  Product Support Manager

  • April 08, 2021 16:53

  Hi Mike

  While connected via Ethernet, please select Help, Send Support Request in the App. In the description of the problem, let the Support Crew know the make and model of your router if it's provided by an Internet Service Provider, who is the ISP and also note any other wireless repeaters you may have.

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