Powernode 1 stuck in protection mode

Answered

Anders Meldal Thomsen

• March 31, 2021 23:42

I have one Powernode 2 and two power Powernode 1. Suddently both of the Powernode 1's are stuck in protection mode. Flashing red LED. I disconnected everything including the power but nothing seems to fix this issue. It starts off with the solid Red light, goes solid Green and then starts to blink Red. I have tried a factory reset but that didn't solve it. I can find several other Bluesound owners that has reported that they have the same issue. But unfortunately no resolving answers.

1

• Official comment

  

  Sam R.

  • April 01, 2021 13:00

  If the POWERNODE is in Protect Mode, you should still be able to access it via the BluOS app. If this is the case, please reach out via Help > Send Support Request so our support crew can look more closely into both of your cases.
• 

  KriHad

  Lossless

  • April 01, 2021 10:23

  Have one too, need help.

  Thanks, KriHad

  1
• 

  KriHad

  Lossless

  • April 01, 2021 15:01

  Thanks for your quick reply, Sam. Unfortunately my N150 has been put aside for a few months while moving houses. Was last used to power rear speakers in a 4.0 setup with the Pulse Soundbar 2i acting front left and front right. The new house has a new network (same SSID, but different password) so unable to access the N150 via the BluOS app. Can not get beyond the blinking red led, and unable to factory reset, just like the OP. Any other trick to try, before possible service?

  Best, KriHad 

  0
• 

  KriHad

  Lossless

  • April 13, 2021 07:54

  Anders Meldal Thomsen Did this work out for you?

  Sam R. Any other trick to try, before possible service?

  0
• 

  Anders Meldal Thomsen

  • April 18, 2021 20:11

  KriHad: The problem is not solved. The answer from the support team is that it is a known hardware fault and that the 2 units have to be sent for repair.

  Which means that I have 2 nodes that suddenly has developed the same HW fault after being turned off for some time and then SW updated. I find that very hard to believe. However, true or not true… I´m not sending 2 out of 3 units for repair after this problem/troubleshooting. I´ll rather invest in another system, which is at bit sad because I really liked the sound. But the trust in quality and support is gone.

  0
• 

  KriHad

  Lossless

  • April 19, 2021 06:46

  Sorry to hear about your experiences Anders Meldal Thomsen. I have sent mine to service as well, but am not keen on spending too much to have it repaired. And if support confirms it is a known hardware fault it will likely recur since I rarely use it.

  0

Please sign in to leave a comment.