Firmware 3.14.2 wrecked Amazon Music grouping

Answered
Markus

I think the latest firmware 3.14.2 must have messed up with the Amazon Music API. Since I updated my 5 bluesound devices two days ago, Amazon Music plays only on one player at a time. It becomes mute when I group them and I get this German / English error message: "Fehler: 0/: no such file or directory 0/". Player reboots or logging out from Amazon did not help. It occurs on when I use the Bluesound app with my iPhone, iPad or Windows PC to stream Amazon Music. Does anybody have the same problem? How could you solve it? Thank you!

1

Comments

15 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hello All

    In the next 24-48 hours, look for an update to BluOS 3.14.5 for your player. This hotfix will resolve a problem with playing lossy AAC content with an Amazon Prime account when Players are grouped.

    We do apologise for the inconvenience but happy to get this resolved quickly.

    Thanks for #LivingHiFi

  • Tony W.
    Product Support Manager
    • Edited

    Hi Markus

    No changes were made to Amazon in the latest release. Please reboot your router, wait 5 minutes then reboot all your players. If problems persist after that, please select Help, Send Support Request in the App so we may review your log files.

    0
  • Markus
    • Edited

    The release notes for BluOS 3.14.2 that you find under the following link say "Updates to TIDAL, Qobuz, *Amazon Music* and Deezer":

    https://www.bluesound.com/wp-content/uploads/2021/04/BluOS_ReleaseNotes_3.14.3_Public.pdf

    I had already rebooted all Bluesound devices as well as my switch and router before I asked here. And I had raised a support ticket. Unfortunately, your colleague only recommended to reboot all network devices and to rebuild my Music Library. But it didn't help since this problem deals with the Amazon Music streaming service. I can only hear it on one Bluesound device at a time. It becomes mute when I group two or more devices, and it says: Error: 0/: no such file or directory 0/.

    0
  • T Pickering

    The same thing has happened to me - rebooting hasn't assisted. I can stream Amazon alone, or mix it with my playlists with no problem. Once I group any combination of players it stops with the message you mention Markus.

    Support request filed. I'll update if something new occurs.

    0
  • Rainer Erzgut

    Same here after updating.

    0
  • T Pickering

    Just received from Bluesound support:

    "...
    We have been able to reproduce this issue here in our labs and have been receiving similar reports from our users.
    It seems to only occur when Bluesound players are grouped - as a workaround, don't group the Bluesound players when wishing to play Amazon Music. Our Quality Assurance team is currently looking into this further to provide a fix...."

     

    0
  • Markus

    Thank you for sharing this answer from the Bluesound support. At least now I know that the fault is not with my equipment. Meanwhile, I use Airplay to stream Amazon music throughout the house.

    0
  • Amos Barak
    • Edited

    Same problem here after the update.

    I am using my Pixel 5 Android 11 Device.

    I will follow this thread for upcoming solution, thanks guys for sharing this.

    0
  • Tony W.
    Product Support Manager
    • Edited

    Hello All

    Thank you for your patience - we are investigating an issue where AmazonPrime users (AAC or MP3 playback) are not starting or stopping frequently when grouped. We have replicated the issue here in our BluOS Lab and hope to issue a hotfix very shortly.

    Please continue to monitor this thread for updates.

    AmazonHD or AmazonUHD (FLAC Lossless playback) is not affected.

    We do apologies for the inconvenience.


    0
  • Matthew Devincenzi

    I can add some additional color to this as well. I've also noticed that it occurs on Amazon Prime Video with SOME movies/TV shows but not every single one. It also shows up in the same way on Apple Movies (via Apple TV) with lots of crackling sounds. 

    This to me appears like it's related to some audio codecs, but not all. I'm unsure which codecs are utilized but Carlitos Way on Amazon Prime is an example of a movie that shows the behavior on the latest version.

    0
  • Tony W.
    Product Support Manager

    Thanks Matthew - it's AAC related...

    0
  • Markus

    I just got the update to BluOS 3.14.5 and Amazon Prime Music works great now when I group my speakers. Thanks a lot! 😀👍🍾🚀

    0
  • T Pickering
    • Edited

    Back to normal here too. Thanks for the comments folks, and thanks to Bluos support for a speedy resolution.

    0
  • giuseppe rossi

    amazon music non funziona con l'ultima versione di software bluesound controller

    ---

    amazon music does not work with the latest version of bluesound controller software

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  • Tony W.
    Product Support Manager

    Hi Guiseppe

    This issue is unrelated to your current experience. Please select Music Services, Manage form the Music Tab. Log out of Amazon Music. Select Settings, Dignaostics, Reboot to restart your Players. Once restarted, log back in to Amazon Muisc.

    If problems persist, please Select Settings, Send Support Request so we may view the log file of the Players...

    0

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