Tidal Connect constantly freezing. Starting and Stopping while streaming from macbook and iphone xs max
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I have had my bluesound node 2i for about a month. It continuously starts and stops while playing Tidal connect. I have tried troubleshooting including logging out restarting my bluesound and logging back in, uninstalling reinstalling the Tidal ios app. resetting my network router, and a host of other troubleshooting. This thing is trash! I have 60 MB fiber and have no issues whatsoever playing 4k Dolby atmos streaming content from any provider so don't even start with the blaming of my connection or network hardware. Oh, yeah... and when the player is freezing from tidal connect I can switch to Airplay direct to my receiver, and the problem is instantly solved. I don't know if there is anything else I can try but at this point, I have a $600 boat anchor! Oh, and hey, it gets better. I try to submit a help request through the app and you cannot even choose the country to finish your submission. No direct support, basic functionality not even working...
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Thank you for your response. I apologize for sfb attitude. Hard day and just wanted to kick back and listen to music... blah blah blah. I have pressed the upgrade button, moved my loose change from my left to my right pocket, and patted my head while doing Budah circles on my stomach... Did the update actually address my issue? Are the update release version notes anywhere I could view?
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Nope, the problem remains. Played well for a total of an hour and then started freezing and starting... Any other ideas?
After updating and when the freezing started again I took the following actions- Logged out of tidal on the node. uninstalled the tidal app. Restarted my phone, installed the tidal app on phone re-signed in and did not make it 1 minute into a song before the freezing occurred again.
Are there port forwarding or any network options that could affect the playback? Is there logging in the unit to provide diagnostics as to what is occurring? Other than the Bluesound software, is there a firmware issue that might be the issue?
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For a time I was stumped as to why my Tidal kept stopping.
Using the downloaded desktop app.
Tried everything - wifi connection, tidal settings.Out of desperation went to the Mac's Activity monitor. Force quit all unnecessary programs, given that it's a dedicated streaming device. System didn't crash on force quit.
Problem solved, gone to music nirvana.
i7 chipped Mac Air, 8Gb, Monterey OS. Still running well.
https://support.apple.com/en-sg/guide/activity-monitor/welcome/mac0
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