Tidal Connect constantly freezing. Starting and Stopping while streaming from macbook and iphone xs max

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    Seppi Evans

    Would suggest that you update your Node to the latest BluOS which was released today and that you have the latest version of the Tidal app.

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    Sammy1358

    Thank you for your response. I apologize for sfb attitude. Hard day and just wanted to kick back and listen to music... blah blah blah. I have pressed the upgrade button, moved my loose change from my left to my right pocket, and patted my head while doing Budah circles on my stomach... Did the update actually address my issue? Are the update release version notes anywhere I could view? 

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    Sammy1358

    Nope, the problem remains. Played well for a total of an hour and then started freezing and starting... Any other ideas? 

    After updating and when the freezing started again I took the following actions- Logged out of tidal on the node. uninstalled the tidal app. Restarted my phone, installed the tidal app on phone re-signed in and did not make it 1 minute into a song before the freezing occurred again.

    Are there port forwarding or any network options that could affect the playback?  Is there logging in the unit to provide diagnostics as to what is occurring? Other than the Bluesound software, is there a firmware issue that might be the issue?

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    Seppi Evans

    Release notes are here https://www.bluesound.com/wp-content/uploads/2021/04/BluOS_ReleaseNotes_3.14.2_Public.pdf 

    Immediately after it starts playing up, using the App go to Help...Send Support Request. This will send the logs to Bluesound so they can hopefully identify what’s causing this.

    You may also want to power cycle your router when it occurs and see if that helps. If you know your way around a router adding reserved / fixed IP addresses for your Node and any controller device is always a good thing.

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