Spotify no longer recognizes BlueOS - Android & Mac OS

Answered
Philip Barrett

Looks like Spotify pushed an update, March 25th? I now no longer see my NAD M12 from either the Android app (tried both a Pixel 3 & Lenovo tablet) or the Mac desktop. Both versions see other players on the network (Chromecasts etc.).

Android - 8.6.12.986

Mac OS - 1.1.55.498

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Comments

6 comments

Date Votes
  • Official comment
    Sam R.

    Typically this discovery is completely controlled by the Spotify App, though we do have the following basic troubleshooting steps to resolve the issue:

    1. Please visit Spotify.com's account page.
    2. Log into your account.
    3. Disconnect all devices from the account page (Sign Out Everywhere).
    4. Unplug the power cable from all your Players.
    5. Unplug your router and wait for 10 seconds to plugin again.
    6. Wait for 5 minutes and then reconnect all your devices.
    7. In the BluOS App, verify if all the Players are displayed.
    8. In the required Player, under Music Services, Spotify, logout the previous user if one is connected.
    9. In your phone or tablet Network Settings, ensure that the Use Cellular Data option is enabled as Spotify uses this to triangulate your account.
    10. Log in to Spotify on your mobile device or computer.
    11. In the Spotify App, under Settings, enable Show Local Devices only.
    12. Establish a connection with your players through Spotify Connect.

    If the issue persists, it may be best to reach out to Spotify directly for further assistance.

    (I've confirmed on my side that this is not an outage -- my player shows up as normal in the Spotify app)

    Regards,
    Sam R.

  • Jerome22222

    I'm having a similar issue. I purchased yesterday a Vault 2 (one of the last ones to be found), moving from a working Chromecast Audio in combination with Spotify.

    In the Android Spotify app the Vault 2 isn't recognized however, not on any of my devices where I have the Spotify app installed (a smartphone and a tablet).

    Spotify Android app version was initially (which did not work either): 8.6.10.581
    I upgraded the app to 8.6.12.986 -> issue persists

    Vault OS was updated to last version when initially booted: 3.12.13

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  • Philip Barrett

    I presume other services are not affected? Tidal is still good for me.

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  • Jerome22222

    Hi, just wanted to let you know that the issue for me has been resolved after a hint of the hifi shop where I purchased the Vault 2. Apparently, Spotify can't manage the '&' character in the name of the Bluesound device (!!!). In my case there was indeed an ampersand in the name I had chosen. Removing it solved the problem instantly, the Vault2 appeared directly as a device in Spotify.

    Makes me wonder why such a bug still hasn't been solved, either Spotify should fix the issue they have with ampersand or Bluesound should disallow the use of this character when entering the name of your device.

    It's that plain and simple. Now I lost over 4 hours trying to sort this out.

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  • Tony W.
    Product Support Manager

    Hi Jerome

    I am sorry to hear you had this problem and glad to hear you resolved it. Thanks for the feedback - I have passed it along to our QA team for investigation.

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  • Philip Barrett

    I guess it wasn't Spotify? NAD/Bluesound had an update today & once installed & everything restarted Spotify was back.

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