Cannot access Vault 2 library

Answered

Johan B

• March 05, 2021 18:45

I have a very concerning issue with our Vault 2 which has worked without major problems for a couple of years. Suddenly, albums were not possible to open through the iPhone app. Error message "cannot access file..." Tried re-indexing without improvement. Disk space used 0 according to settings. Vault visible in iOS finder but no contents to be seen. Through the BluOS app, I restored a backup copy from hard drive. Disk space used 300 MB according to app, however, no albums to be seen. Tried re-indexing, still no albums to be seen, disk space used 0 MB. Seems like the Vault spontaneously de-indexed the library and at the same time the app has decided that re-indexing deletes the entire library?? I sent a log file to Bluesound a couple of days ago but they have not answered yet.

0

• Official comment

  

  Sam R.

  • March 05, 2021 21:27

  Our support crew will reach out as soon as they can once they review the diagnostics log. We apologise for the delay.

  Regards,
  Sam R.

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