All 9 of my players disappeared from My Players drawer
Hello,
I live in the UK and have 3 x Flex 2i, 2 x Pulse 2i, 1 x Pulse 2 mini a, 1 x Powernode 2, 1 x Soundbar 2i and a Pulse Sub, which have all been added over several years. I have never had a connection issue until now.
The problem is each of the past two mornings when I switch on my devices all 9 units have disappeared from the player drawer. Each unit has a sloid blue light and there are no issues with my wifi connection. I have two Android device controllers and the issue is replicated across both. I have tried factory resets on all devices which temporarily solved the problem for a few hours. Then the same thing happened again. I have since tried twice the advice given on the website to enter Flight mode on all controllers then reboot the router without solving the issue.
Please help me out here. I need music.
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Official comment
Hi Phil
Players not showing up in the App usually indicate a problem with either multicast traffic or a corrupted network table on the router. IN either case, reboot the router, wait 5 minutes and then relaunch the App.
If problems persist or return, reach out to us at support@bluesound.com for more detailed troubleshooting specific to your environment.
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Any chance your router has "autoupdated"?
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What device are you using for your controller?
I came in here today to find out what's going on with my Flex. I've had a playbar for years and added a Flex a few weeks ago. For the most part it's been fine, but today my Google Pixel cannot find the Flex, although I can reach it from the controller on my iMac.
I can see both speakers from the iMac, but only the playbar from my Pixel and from an IPad. Everything is up to date and has been for a couple weeks.
The speakers are on a wired vlan and the mobile devices are on a separate wireless vlan, but normally this is not a problem, nor should it be an issue.
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Anthony
In your case, Multicast traffic is being blocked... we have heard reports on the Google Pixel phone about this but the first step I'd reboot the router...
If problems persist, from the Desktop App, Help, Send Support Request.0 -
Normally you wouldnt see an end device, like a phone, blocking traffic that reaches it unless the device has some kind of software firewall running on it. If multicast is being blocked, it would have to be on the network further upstream.
Besides, I have a dozen other devices that use multicast/ mdns/ bonjour, like my printer, which works just fine. Also, don't forget that this is happening on my iPad, too, so whatever issues other people are having with their Pixel phones, it's not the case with me. Also, I can see the Playbar, which is on the same vlan as the Flex, so if my Pixel were to be blocking multicast somehow, I shouldn't be able to see the Playbar.
I think it's got to be something else.
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