bluetooth settings

Answered

Hans van den Broek

• February 15, 2021 17:10

Hi, my music is stopping and first i don't no why.... later is looked at this problem on my Macbook  and see at the notification that someone (i don't no who) switch to source Bluetooth.

how can i resolve this ? (some on in my neighborhood switch to the source Bluetooth ? )
is it possible to use a pairing code ? and how ?

 

0

• Official comment

  

  Bjørn Ulvik

  Hi-Res

  • February 15, 2021 17:22

  Settings - Player - Customize sources - Bluetooth
  Manual, Automatic, Guest or Disabled......your choice
• 

  Hans van den Broek

  • February 15, 2021 17:28

  I know that, but is there an option in combination with a password ?

  0
• 

  Bjørn Ulvik

  Hi-Res

  • February 15, 2021 17:30

  No option to set a password, so disabling or manual is your choice.

  0
• 

  Hans van den Broek

  • February 15, 2021 17:31

  thans for your fast answer !

  0
• 

  Stefan Mehre

  • February 15, 2021 20:19

  @Bluesound,

  I asked for that several times. Exactly that's the reason why I asked for a minimum onetime pairing feature for BT connections. Of course you can set it up as manual and prevent it from unwanted playback, but with that it gets also more uncomfortable for the legal user.

  So please, add a onetime pairing for BT devices to the players. This would make BT much more useable for users in houses with more people living beside each other. Of course in bigger individual houses with enough distance to the neighbours this isn't ab big deal, but there are many areas where it is...

  2
• 

  Sam R.

  • February 16, 2021 13:54

  Stefan -- I will pass this forward for our developers for future consideration. 

  Regards,
  Sam R.

  0
• 

  Stewart Mooring

  • July 02, 2021 16:41

  This has been a known problem for years. Bluesound obviously has no intention to correct it.

  0
• 

  Lewis

  • July 08, 2021 15:15

  Ha same thing happened to me, one of my friendly neighbours thought it was funny and connected via bluetooth and decided to cast porn ! Terrible security flaw. Support told me to change the setting to Manual, but this makes no difference if the source is already set as Bluetooth, they can still connect to it.

  They cannot connect if I switch the source to something else after listening via bluetooth, they will need to be on my network to do that. 

  Such a pain ! 

  1
• 

  Stefan Mehre

  • July 09, 2021 14:14

  Like mentioned before I see this really as a big problem for many users.

  At the moment I advice all our customers to switch off BT, but of course there are customers were BT is a main way to use the BluOS system.

   

  For me, I don‘t use BT at all, but there are many users who want to !!!

  0
• 

  Mervyn Augustine

  • July 18, 2023 14:21

  Hello, 

  I am recently experiencing the same issue. Bluetooth input disabled, but still getting interrupted by a neighbour. Any other work-around? 

  Thanks. 

  0
• 

  Mark T.

  Sr. Support Crew Member

  • July 18, 2023 15:44

  Hey Mervyn,
  
  Please send us a support ticket using our BluOS app, this way our app will automatically attach a log file from your Bluesound player that our support team can easily analyze to further troubleshoot the issue.

  0
• 

  Mervyn Augustine

  • July 19, 2023 15:16

  Thanks Mark. 

  0

Please sign in to leave a comment.