Alexa Integration

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    Sam R.

    I'd cross-check what exactly Alexa is hearing. You can usually do this in the Amazon Alexa App under Settings > Alexa Privacy > Review Voice History

    Try the following commands:

    "Alexa, ask BluVoice to play Alchemist by Savant in the Office"
    (For BluOS Library favourites, album and artist and optionally include player's Room Name)

    For Tidal - "Alexa, ask BluVoice to play My Favourites from Tidal in the Office"

    Regards,
    Sam R.

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    Mark Baker

    Hi Sam, 

    I have already checked the Voice History and there is no problem there. All that happens if I try to play an album or favourite  is that Alexa/Bluevoice will just interpret the command as a "Start playing" in the default room, which just continues playing the previous track. I have asked Alexa/Bluevoice to pause the music before I issue the command and the same "Start playing" happens i.e. the previous track just restarts. However if I ask Alexa/Bluevoice to play a preset everything is fine. 

    Regards

    Mark

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    Sam R.

    Unfortunately I don't have an Alexa device with me to test this so it would be best to reach out to our support crew via Help > Send Support Request in the BluOS app for 1:1 help. 

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