TIDAL Connect Device Selection Problem
Answered
I recently purchased a Node 2i that I have hardwired into our network via Ethernet connection. For a few weeks, I used it with Spotify Connect with no problem. Because I desired better sound quality, I signed up for TIDAL and downloaded the new TIDAL app with the Connect feature.
Unfortunately, when I follow TIDAL's instructions and open the "Now Playing" screen and hit the device selector button on the bottom left, the Node 2i rarely appears as an option despite the fact that I am sitting five feet from it with no obstructions. Then the Node 2i device will randomly appear and disappear as an option over time when I am sitting in the same place.
When the Node 2i device does appear as an option and I select it, I can choose and play music successfully. But when I try to change to a different artist or mix after a short while, the TIDAL app usually no longer recognizes the Node 2i and starts playing the music out of my iPhone's speakers. When I try to select the Node 2i as the output device again, it doesn't appear; only the iPhone and AirPlay/Bluetooth options appear. Then 10 or 15 minutes later, the Node 2i will randomly pop up as a device option again.
This is very frustrating. Any ideas how to fix this? All software (iPhone, BluOS and TIDAL) is up to date. I also tried uninstalling and reinstalling the TIDAL app, but that did not fix the problem. Device selection works perfectly with Spotify Connect, so this appears to be an integration problem between TIDAL Connect and the Bluesound device.
Many thanks.
P.S. I really would prefer to use the TIDAL interface rather than the BluOS one. In the latter, the only mix I receive in "My Mix" is a single "Welcome Mix" rather than the multiple and varying mixes and recommendations available through the TIDAL app.
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Jph, there is surely such a link. One of my devices on my weakest mesh point (which perfectly plays YouTube on 150 Mbps) is more affected than others. In addition, the mobile Tidal app seems to retain all devices much better than the PC app.
And Ken, yes the Windows 10 app is particularly prone to lose the devices. For me, pausing music for a 10 min phone call often drops the device. However the BluOS app always sees them perfectly. Sometimes, playing from that app can help Tidal rediscover, not always.
On the good side, Tidal connect can now pickup a play list from one app to another, which is an improvement
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I continue to have problems using Tidal Connect on my Windows 11 pc and getting is to see my BluOS players. Sometimes it can see the players (especially if I have been using the BluOS app directly), but other times it just cant see the players.
FWIW when I open up Tidal on my iPhone, it can always "see" my BluOS players -- but it would be nice if my PC could also see them. Any thoughts?
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Coming here to see any solutions. After I updated my Firmware to the latest, i am using node 2i, I cannot seem to find my device on Tidal Connect. Or of I found it, if I tap it, it's not connecting?
Are you guys clashing with Tidal? Always after updates, always a problem.
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It worked seamlessly for me for a long time, then some recent update broke it. I uninstalled and reinstalled Tidal and that fixed it for a few days, then the last couple of days the problem has recurred.
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Dito here, had been working excellently for about 10 months now. An update late August broke it. Windows 10 app on Desktop still works fine, but on mobile I see my speakers but get a "cannot connect to server" message and have to reset the Tidal app to get it working again.
Just poor testing of new releases..? Not sure if it is the firmware update or app update that triggered it.0 -
Hi Robert
It appears there may be an issue with timing after updating the TIDAL App for Android. Many consumers have resolved the issue by uninstalling and reinstalling the TIDAL App for Android.
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Tony - I've uninstalled and reinstalled 3 or 4 times. It seems to work for a day or so, then the problem reoccurs.
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@George Allen
If not already done so it might be worthwhile to reboot your Router, followed by your Bluesound devices and see if that helps.
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Problem is very intermittent. The only workaround that seems to work (most of the time) is to connect to Tidal using the Bluos app and play some music. Then close that app and open up the Tidal app. And often I can see the Blous connected speakers.
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@Tony @George Allen,
I agree with George here, I have now reset the Tidal app three times and the issue keeps reoccurring so the issue is by no means resolved. Thankfully, logging into Tidal is not very painful although offline content disappears.@Seppi, I do not believe that this is a router related issue. The speakers are visible, however when selecting them there is an error message on Android saying "cannot connect to server", which I believe is the Tidal connect server.
And, at the moment, my issues are related to my Android, the Windows 10 app seems to be working fine, finally!
Robert
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@Robert Jessing
My post was actually specific in that I replied to George rather than this thread in general, Tidal for him works for a few days which could suggest a routing table corruption and a reboot is only a minute or so of someone’s time. Luckily I don’t use Android but if I did I would also have tried using different DNS servers.
Best
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I've developed same issue on and off over the last 4 weeks. Have BluOS on NAD M33 and run Tidal connect via Samsung tablet - all used to work flawlessly for several months, but suddenly not so good...
Tidal connect plays on the tablet, it can see the M33 but when I select that option the tablet stops playing but the M33 does not start playing. T.connect will not highlight that I have even selected the M33, and I never get a connection error message from the app.
My M33 is connected via ethernet, the Tidal app inside BlouOS player everything correctly BUT can take ages to load albums and tracks, that's why I've been using T.Connect instead.
Anyway, the only thing that has worked is for me to continually (3 times now) uninstall and then reinstall the Android Tidal app on the tablet‐ works perfectly again, but only for a few days whenI lose the ability to connect all over again.
Have rebooted router and M33 also. Have not as yet reset the M33 to factory as it will take ages to rescan my substantial file collection and other interface customisations and presets.0 -
@tony, seems like Henri, George, and I are having exactly the same issue over the last month. Is this a known issue? Any fix on its way?
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As stated, we are being told it is a problem with timing issues in the newly released Android App for TIDAL. An uninstall and reinstall should resolve it. If however, you would like us to take a closer look at your specific issue, please select Help, Send Support Request in the BluOS App and our Support Crew will review your log file and get back to you via e-mail.
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1) You have three different users here describing the same problem, all saying that we uninstalled and reinstalled and it did not resolve the problem (other than temporarily). 2) the problem does not occur when using the Bluesound app, it occurs when using Tidal Connect through the Tidal app. Is the log file going to capture it?
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After AGAIN contacting Tidal support and BluOS support I have today been given a reply on this issue by BluOS support member Vishnu.
His email says that they have been able to successfully replicate the Tidal Connect issue (inability to connect to a BluOS device even though that device is visable to BluOS in the list) in
their labs.He goes on to say that they are working with Tidal now to issue a fix, but, there are several other complications that this issue unfolds and that while they are confident, it will take time. So we shouldn't expect a quick turn around on this.
Issues with the track timer jumping at 5 sec intervals has not been mentioned by me in my requests even though I have noticed that happening - not a big deal but hoping it also may be resolved eventually.👍1 -
The Android Tidal Connect issue, I gather Tidal will be issuing a fix around the 21st. You can also clear the user data for the Tidal app in the Android settings but your milage may vary and uninstalling may be just as easy,
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Does anyone of you experience this on iOS and on desktop? I just found out today as my niece tried it. I only have android so i’m not aware.
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It’s just Android that has this issue.
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Same Issues here with an elder Powernode 150. I can use the Amp with the BlueOs app via Iphone, but I‘d much rather use the Tidal app, which in the begining worked once in a while but never consistantly. I do also use repeaters in my house.
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I'm having same issue with Powernode Edge. Amp constantly disappears from Tidal Connect device selection, especially after after night inactivity. Have tried all forum advices, tidal reinstalling etc. but nothing helps. Only way to get player back is to reboot device or put it into vacation mode and back. Should I report issue via BlueOS option?
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