Static noise on pulse flex 2i when on standby

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William Darrell

• February 04, 2021 15:09
• Edited

Hi,

I believe the title says it all, I have a constant white/static noise when my two flexes are on standby. I use them mainly with Spotify connect, but even on low volumes I cant hear this noise, so it is only when I'm not playing anything on them. it is audible enough that I constantly hear it when standing a couple of feet away or when working by the desk they stand on. Oh, and I have tried changing the volume on them even though it only appears when on standby, but that does nothing.

Seems to be a new issue (maybe due to an update?) as I have not noticed this before and I have owned them for more than a year.

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• Official comment

  

  Tony W. - Product Support Manager

  • February 05, 2021 13:08

  Hi William

  Please select Help, Send Support Request so we may review your system log file for irregularities. We have made no changes on this front so very unlikely it is a software update.

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  Trond-Eirik Strand

  • February 11, 2021 21:23

  Hi. I have the same problem. Using two Pulse Flex connected to PC with optical input through one of them in stero pair configuration. Only the one not connected with cable make the noise and problem is occuring only when I pause. If I press play and mute the source they are both quiet.

  Hope you can help.

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  Marc Luong

  • February 12, 2021 13:42

  Yup, noticed it too for the first time yesterday on one of my Pulse Minis and my Flex!

  I wouldn't call it "static noise", more like a very faint whistling sound, and only audible when the players are on standby mode. Playing music and stopping it makes the sound disappear, only to reappear when the players go back to sleep mode (after 15 minutes I think). Interestingly, only 2 out of my 3 Pulses do this, although they are all operating in identical conditions and not far from each other.

  I'll be contacting the Support Crew about this, to be honest not so much because the sound is a problem in itself (you really need to stand very very close to the unit to hear it) but more because I'm concerned this may indicate some kind of malfunction which could damage the players on the long run.

   

   

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