Static noise on pulse flex 2i when on standby
Answered
Hi,
I believe the title says it all, I have a constant white/static noise when my two flexes are on standby. I use them mainly with Spotify connect, but even on low volumes I cant hear this noise, so it is only when I'm not playing anything on them. it is audible enough that I constantly hear it when standing a couple of feet away or when working by the desk they stand on. Oh, and I have tried changing the volume on them even though it only appears when on standby, but that does nothing.
Seems to be a new issue (maybe due to an update?) as I have not noticed this before and I have owned them for more than a year.
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Official comment
Hi William
Please select Help, Send Support Request so we may review your system log file for irregularities. We have made no changes on this front so very unlikely it is a software update.
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Hi. I have the same problem. Using two Pulse Flex connected to PC with optical input through one of them in stero pair configuration. Only the one not connected with cable make the noise and problem is occuring only when I pause. If I press play and mute the source they are both quiet.
Hope you can help.
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Yup, noticed it too for the first time yesterday on one of my Pulse Minis and my Flex!
I wouldn't call it "static noise", more like a very faint whistling sound, and only audible when the players are on standby mode. Playing music and stopping it makes the sound disappear, only to reappear when the players go back to sleep mode (after 15 minutes I think). Interestingly, only 2 out of my 3 Pulses do this, although they are all operating in identical conditions and not far from each other.
I'll be contacting the Support Crew about this, to be honest not so much because the sound is a problem in itself (you really need to stand very very close to the unit to hear it) but more because I'm concerned this may indicate some kind of malfunction which could damage the players on the long run.
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Hi I experience the same problem With my 2 pluse flex 2i speakers. When in standby mode there is this some kind of whistling / hiss sound. Very annoying even from a distance. Did any one found a solution or cause for this?
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Hi everybody, exactly the same issue for me. The ‘static sound’ starts the moment they go into standby mode. This happens on my pulse 2 devices and pulse flex. The sound is quite anoying.
Dear support, what is causing this and how can it be solved?
Cheers, Daan0 -
Hi Daan and Willem,
Following my post above, I did contact the Support Crew but did not receive constructive feedback (the usual "unplug, wait for xx minutes, plug back in etc.", which unsurprisingly did not make the slightest difference). So for me the issue remains, but the static noise if very faint (I actually raised it more because I was worried it might indicate malfunction or long-term damage to the Player, rather than because the static is an issue in itself) so not something I have pursued further.
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Thanks Marc, good point. I didn’t think about the damage to the player. For us the reason is more the sound when sitting close to the speaker. Support desk gave me the same instructions but did - unsurprisingly - not help. The shop where I bought them added a trick (which did not help either): turn the power plug 180 degrees…. Or try a different power group they said. any other suggestions are very welcome. Switch off stand by is not what I want to do.
Cheers0 -
Hi Daan
I have escalated your issue to our Support Crew to investigate further...
Marc - it is unfortunate you did not continue to work with our Support Crew - we stand behind our product. Yes we do have to perform standard due diligence. It is unfortunate you have continued to live with this issue for almost a year now without pursuing it (according to your request history)... if it is a hardware issue, we may have problems with warranty paperwork now depending on your region. That being said, we strongly encourage you to re-open a request.
Tony
Anthony Williamson
Product Support Manager – Lenbrook International
Bluesound|NAD Electronics|PSB Speakers0 -
Hi Tony,
Well, they say you need to pick your battles...
I battled for the nearly two first years of ownership of my Bluesound system, with permanent instability, unreliability and drop-out issues, involving numerous exchanges with the Support Crew. Finally, my issues suddenly vanished with a firmware update somewhere late 2020 (must have been 3.10.xx or 3.12.xx, can't remember), and my system has been stable since then, in the sense that I can listen to music without having to reboot, "ungroup" and "regroup" Players etc. several times a day.
In comparison, the static noise on standby thing is a minor issue and simply not worth the hassle, to put it bluntly.
And my Players are out of warranty anyway.
Marc
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Hi Marc, the problem you are describing “"ungroup" and "regroup" Players etc. several times a day. still exists for me. Any suggestions there? I did several reboots - allowed updates, but still grouped players ungroup and players sometimes are not shown in the app….
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Hi Daan,
Well... it's a very long story and I would not be able to report what "the" solution was: I spent dozens of hours trying to understand what could be wrong with my system and trying to apply fixes, including numerous contacts with the Support Crew who was sometimes helpful, sometimes not so much. And in the end, as mentioned above, all my problems disappeared with a firmware update, in other words it was not me doing something on my end which fixed the problems but rather Bluesound changing something in their firmware (and I will never know what) which did the trick.
Among the things I did during the whole process, I can perhaps mention installing a mesh network (Netgear Orbi) with one satellite in each floor of the house, to ensure each of my Players always has very powerful signal. The Support Crew also assigned a an IP address for each of my Players - that did not solve my problems at the time but it's a relatively easy thing to try and see if that helps you.
Good luck!
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I'm joining too.I have the same problem The noise stops when it disconnects to the sub.But this is not a problem Thanks for the advice, tips
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Hello,
I bought two Bluesound Pulse Flex-2i. I wanted to group these with my Powernode N330 for surround sound. But I immediately noticed, when I turned off the sound of the two speakers (put them on standby), they both made a high hissing sound. Clearly audible. I was able to record it with my iPhone. I tried everything: changed cables, reset them, different sockets but they kept making noise in standby. What I noticed is that the sound became quieter/different when I turned off Bluetooth on the speakers. And the sound also changed when I turned off the indicator lighting of the speakers. I returned the speakers to the store. There was another Pulse Flex 2i in the store. This one also made the high pitch noice. The Pulse M, also in the store, did not... but I think these are too expensive for surround sound. It's a shame that the Pulse makes noise in standby mode. One option would be is a second Powernode, but I also think that is a rather expensive option. Is this noise problem common? Can I still take a chance and purchase 2 Pulse Flex 2i speakers?0 -
Hi, I still experience this problem with the sisseling sound when standby with my pluse flex 2i speakers. In the two or tree years I have them in use, I did all the updates and have them powered of several times. But still remaining. Only thing that seems to help is not have them in standby but have the volume back down to zero. Than it seems the annoying sound is gone, or can not be heard any more. Backside is that the speaker is not in standby and I guess using more power than needed. So any solution still be appreciated.
If there could also become a nice solution for the sticky cover of the device getting very dirty (they are white) and not possible to clean.
All to getter I'm still enjoying the sound and quality of the speaker and the app. And Already thing of future upgrade with some of the other speakers.0 -
Hi GJ K and Willem
Please see the Official Comment and select Help, Send Support Request in the App so our Support Crew may review your log file and find out why you are experiencing this.
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Hi Tony,
Thanks for your reply. I sent a message about this issue to The Bluesound Support Crew (#409779) two months ago. I got this suggestion from your team: "disable the Surround Upmixer and Virtualizer in your home theater group". That was not the solution. I explained the situation again and got this response:
Thank you for providing the additional information.
I will forward this request to our Quality Assurance Team and the BluOS Development Lab for their consideration. We are constantly working to improve the experience based on customer feedback and sincerely appreciate it.
I will mark your request as "Assessed" for now.
So that was it. I brought the two Pulse Flex-2i speakers back to the store and luckily they took them back: very good service from the store. Even though I like my Powernode, I'm a little bit disappointed in the service/comments of the Support Crew from Bluesound.0 -
Sorry to hear that GJ - I have reviewed the case... I'm sorry to hear they didn't work for you and understand why you may not want to try again but if you were, we are hear.
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