Node 2i is not smooth when playing tidal music

Answered

osamu

• January 21, 2021 13:34

When 2i playing music, it will stop for 2~3 seconds and then continue play for 3~5 seconds.  It loop still music over. ( ethernet cable and wifi both )

I tried to reset to factory settings, but it couldn’t be resolved.

By the way, there is no problem playing by usb.

 

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• Official comment

  

  Sam R.

  • January 21, 2021 18:23

  Hello Osamu, 

  Please open the BluOS Controller app and navigate to Settings > Player > Audio > Audio Clock Trim, and toggle this setting to see if that resolves the issue. 

  

  You may need to wait a few seconds and then reboot the player after doing so.

  Regards,
  Sam R.
• 

  osamu

  • January 22, 2021 12:31
  • Edited

  Thank you Sam R.

  But it doesn't work and other streaming services(Radio Paradise) will also happened (Tidal play in pc is normal).

  So I suspect it is a network problem, is there any other solution?

   

  0
• 

  Robert Joseph

  • January 24, 2021 15:58

  No, he is correct. I'm having the same problems. Tidal was almost useless and the entire desktop app has slowed down, it takes 7-10 seconds to respond to either play or pause. There is a problem and these solutions don't work. Please advise as to why the entire system has slowed, and also becomes unresponsive at times.

  1
• 

  Tony W.

  Product Support Manager

  • January 25, 2021 15:29

  She... but yup ;-)

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• 

  Robert Joseph

  • January 25, 2021 17:06

  Thanks Tony W- Not helpful at all, whatever that even means.

  The deal is simple, the new desktop update does not function well in older computers. I deleted the app, found the old installer and opened it up and now things are totally back to normal. I won't be doing anymore Bluesound updates without checking these boards first.

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• 

  Tony W.

  Product Support Manager

  • January 26, 2021 21:43

  Robert

  My comment refers to the Offical Comment is correct. if however, you are seeing response time issues, not audio playback issues like the original poster, I would recommend fully uninstalling the BluOS App from your Windows Laptop in Windows Settings, Apps. Reboot your computer, download a new fresh version from www.bluesound.com/downloads and try again. If the problem persists, then select Help, Send Support Request so we may take a closer look.

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• 

  to thanh tuan

  • March 26, 2021 07:18

  Hi !

  I just buy Node 2i, it play tidal spotify, radio...very good and faster, but after 2 days,i have same problem

  it will stop for 2~3 seconds and then continue play for 3~5 seconds. It loop still music over. ( ethernet cable and wifi both )

  Please help me

  Thanks

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• 

  Sam R.

  • March 26, 2021 13:00

  Hello To Thanh Tuan, 

  Please send our support crew a diagnostics log (via the BluOS app under Help > Send Support Request; log will be automatically attached) so our support crew can look into what may be going on. 

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