No sound from M10 anymore despite reboots.
Answered
While listening to Tidal player falls completely quiet. It produces no sound at all anymore. It keeps being responsive via app and touchscreen, but complete silence. Other inputs tried, no result either (radio, tv, spotify). Hardware and software reboot did not help. Then suddenly after a few minutes it resumes all by itself.
Loosing complete faith in my M10. Screen already goes "gray" now and then (needing reboots to let it show something gain), but now also sound drops ... Filed several error reports. The unit already needed a repair for screen, but now also for the sounddrops, thats for sure. So it'll be gone for weeks I bet. This is absolutely not worth its 3000 euro, to many problems already in the first year ... this feels like beta hardware.
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Official comment
Hi Ron
Power down the NAD M10 and unplug it from the wall - wait 10 minutes. Disconnect the speakers then power it back up. Listen through headphones and see if you receive audio. If you do, power it down again and reconnect the speakers. Power it back up and listen.
If however at any point you do not hear audio, please e-mail support@nadelectronics.com and our good friends at NAD will advise you on next steps.
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Thanks for the advice Tony. I'll remember it but the unit goes into repair first (see the problems above). More than a year of problems with it, and I'm done with it. 3000 euro spend on a disappointing machine that has problems weekly since I bought it. If the repair does not fix the problems once and for all I'll replace it definitely.
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Hi Ron
I have notified our friends at NAD of your concerns. They will be in touch.
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Now this is going to be awful. I got the unit back from repair, saying the fault is not reproducible (the "no sound" problem and the "greyish non responsive screen" problem) and "it must be software". This is terrible : spend 3000 euro on a device that has major faults and I am stuck in between hardware and software support. Support says it needs to be repaired, repair says its probably software. Here I am with a malfunctioning unit and nobody able to help me ? Shame on both bluesound and NAD !
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Hi Ron
I am sorry to hear this. As mentioned in our Support Request to you, please reach out to our regional team and they will be happy to help. In The Nederlands, please see;
DALI Benelux B.V.Putstraat 12CWaalwijk, The Netherlands 5142RL+31(0)85 - 105 50 500 -
It has been send to NAD/Dali for repair via my supplier. It was their (NAD Dali repair) reaction I'm referring at.
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I am experiencing the same thing......no sound. The screen comes up alright with menus and but no sound.
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NAD / Dali did not further cooperate but glad-fully my supplier Stassen decided to send me a complete new M10. The process took more than 3 weeks, mainly due to NAD repair saying that neither the "no sound problem" nor the "greyish non responsive screen problem" were reproducible and wanted to return it without being fixed. I'm glad Stassen took their responsibility and offered me a brand new one.Whenever i am thinking of upgrading someday in the future this experience makes me choose a different brand despite the (for me) perfect sound produced by the M10 ... whenever it works ... Hope the new M10 shall function better@Fred : same as the greyish screen problem, this is a true problem of the unit. Both have seen reported a few times. In my case neither software support nor hardware repair could solve this ...0
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Ron
Our Support Crew will be in touch...
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#223262 : well, my third M10 also had same problem again like the first two machines : when listening to Tidal sound stopped on all inputs. Reboot neccesary. When do you finally clean this rbbish in the firmware ? Solve it !!!!!
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#225983. And again : music stops while listening to Tidal. Other inputs mute as well. Reboot necessary. Still not fixed ... Nearly 2 years now.
- File was not MQA
- No DIRAC filter
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It just so happens that my M10 has been repaired and I will have it back today after 3 months waiting. The technician from the store ( Visions in Canada) will be setting it up. Looking forward to it.
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Hopefully this fix works for you then. I'm on my 3rd M10 already, all had the same problem, could never be fixed. And still happening ... Good luck with yours, I asked for a refund now because 2 years and 3 M10's later it still has the sound and screen problems.
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Hey I'm getting jerked around on this same problem. M10 stutters like crazy and drops the sound on all inputs and eventually fixes itself. Support offers me nothing. It's more important to clear tickets than take care of the customers. I'm okay with that approach if the M10 was a more disposable price.
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Since BluOS Players do not upsample, downsample or use variable bitrates, audio dropouts are almost always caused by poor network throughput - check out www.bluesound.com/network101 for great tips on troubleshooting your home network environment
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Tony, this is why I'm done with NAD/Bluesound and steering everyone I ever encounter away from your products. I said all inputs. What does my network have to do with the analog in from a record player? Or the optical in from a TV? There is little attention or attempt to help people having problems. Just replies and closed tickets so the customer service numbers look good.
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@Aggoodin : I totally agree with you. Its always "the network". Why does no other music app or hardware suffer in the same way from my network ? Why does my network cause the volume slider to behave abnormally while no other app or hardware has problems with it ? BS can't and won't solve it.
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