Node 2i Audio Settings

Answered

Redmoid

• December 26, 2020 19:29

Only have had the Node 2i for a week.  I can't seem to get to the Audio settings under Settings/Player.  It just says "no information available".  This happens on my android phone, android tablet and windows 10 desktop.

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• Official comment

  

  Tony W.

  Product Support Manager

  • December 26, 2020 19:38

  Hi Redmoid

  Please ensure your Player is connected to the Network. Here's how www.bluesound.com/setup. 
  If it is connected, check and ensure your home network router has Multicast enabled.
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  Redmoid

  • December 26, 2020 20:36

  The Node 2i is working fine on the Network, streaming songs from my hard drive and from Spotify.  The problem is that I cannot access "Audio" under Settings.

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  Tony W.

  Product Support Manager

  • December 27, 2020 14:18

  If it is connected, check and ensure your home network router has Multicast enabled.

  Please check your router to see if it is blocking network traffic by not supporting Multicast

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  Redmoid

  • December 27, 2020 15:21

  Multicast is enabled.  The only thing not working is getting to the AUDIO menu under SETTINGS/PLAYER.

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  Redmoid

  • December 28, 2020 20:44

  I'm still waiting for a response.  What is the reason I cannot access the AUDIO menu?

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  Tony W.

  Product Support Manager

  • December 29, 2020 18:28

  HI Redmoid

  Please select Help, Send Support Request in the App so our Support Crew may take a closer look by reviewing the system log attached to that request.

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  Brian Whitehead

  • January 24, 2022 12:52

  Hi,

  I've got exactly the same problem on my Powernode I bought in December. Did you get a resolution?

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  Redmoid

  • January 24, 2022 15:57

  I believe Factory Reset fixed the problem.  Good luck.

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  Brian Whitehead

  • October 20, 2023 09:17

  Hi anybody reading this.

  Before I sell, what has been a piece of junk sat in my living room for two years, did you ever get a resolution to this issue?

   

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  Brian Whitehead

  • October 20, 2023 10:31

  After two years of trying everything again and again and again, wired connection, WiFi connection, app reinstall multiple times, PowerNode factory reset multiple times, router reset bla bla bla.........it SEEMS to be fixed. 

  I did the firmware upgrade this week to see if that fixed the problem and it didn't. I've now tried the factory reset and it initially worked and for the first time ever I could get into audio setting BUT Tone Controls didn't work. I restarted the app and then it couldn't find the player. I then restarted the router and tried again and then it found my player again on the app and said it was doing an update on the PowerNode. I can now get into both Audio Settings and the Tone Controls work. Wow, after two years. 

  The only thing I can think is that a combination of the upgrade and then a factory reset and another upgrade has fixed the problem. This doesn't make sense to me but I just don't care. 

  I think the issue, I'm not the only one who's seen this, is some sort of compatibility between PowerNode and router maybe? I don't know. BTW the router is a BT Smart Hub 2

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  Brian Whitehead

  • October 20, 2023 13:12

  Hi Seppi,

  Thanks for the input, much appreciated. I cant believe its working to be honest after all this time.

  Smart Setup was removed in a Smart Hub 2 update. I'm, at this point, going to leave 5GHz on as I rely on it for my working from home. I'm going to purchase a much better router soon and start afresh. A company has recently installed fibre in my area called BeFibre so I might jump ship from BT.

   

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