Tidal MQA dropouts on NAD C388 with Bluos 2i

Answered

Sean Uhl

• December 26, 2020 14:03

I am experiencing audio "dropouts" or "short 1-2 second pauses" when listening to Tidal MQA tracks on my NAD C388 with the Bluos 2i card.  It doesn't happen on every song, but has been a regular occurrence for the last 2-3 months.  Prior to that, for several months there were no issues.  Seemingly coincided with a software upgrade on the Bluos.  Initially used a wireless internet connection, then recently hardwired via an ethernet connection.  My internet connection is rock solid - 1 GB fiber connection.  I can listen to the Tidal MQA on other devices in my house without issue - only experience with the C388 and bluos 2i.   I'm willing to disable the MQA, but don't see that as an option.  

My firmware versions are:

Main: V1.71

VFD: V1.22

BT: V1.26

Bluos Version: 3.12.13

 

1

• Official comment

  

  Tony W.

  Product Support Manager

  • December 26, 2020 16:06

  Hi Sean

  Reboot your router, wait 5 minutes then reboot your network devices. If the problem persists, please select Help, Send Support Request in the App.

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